You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.
Verizon Service Program Management (SPM) provides premium consultative and governance services to the client via a Statement of Work. This SOW can include any combination of the following disciplines and associated deliverables as determined by the client and Verizon and defined in the executed SOW. The functions and deliverables define the context around which the SPM performs overall governance of the client/Verizon business relationship; it is therefore the role of the delivery team assigned to trend overall issues and create/execute recommendations which improve the overall relationship between the client and Verizon.
This position is for a Senior Service Lead Program Manager, specifically providing dedicated oversight and executive program support for Verizon’s NYC OTI “TEA” backdrop contract.
The standard services performed with Service Program Management are:
Client governance:
Service Relationship Management:
Service Management/Oversight:
Service Improvement Initiatives:
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Six or more years of relevant work experience.
Five or more years of relevant client-facing service management experience, including prior telecommunications industry experience related to billing/compliance/reporting/program/project management.
Extensive knowledge of telecommunications systems and processes
Good customer speaking/relationship skills and strong knowledge of Excel, and other Microsoft systems.
Even better if you have one or more of the following:
Masters degree.
Strong core networks - Internet and MPLS, WAN Optimization.
Documentation skills: Visio, G-Suite, Jive, MS Office suite.
Prior Public Sector Service Management / Customer Operations experience.
Prior Verizon Wireline Operations/Customer Service experience
Strong Knowledge of TDM and IP Networking and Voice systems (Ethernet, Centrex, POTS, VOIP, DIA, UC).
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $124,000.00 and $230,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.