Job Description

To serve as provider and subject matter expert of M365 (formerly O365) delivering service to the organization. Work with Enterprise Architecture and Security to architect M365 tenant level policies that support the M365 services and tool sets such as SharePoint, One Drive for Business, Outlook, MS Teams and others.  Understand Microsoft Purview, Microsoft Defender and other tools used to administer and support M365.  To provide forward-looking, industry perspective and is responsible for the full lifecycle process of the service including definition, execution, and governance. To develop and implement resource strategy for the respective service. The Manager will oversee services with the end user in mind with high complexity of low to medium maturity (Service impact - medium to high breadth and depth). Operates with no supervision in a complex environment and serves as a mentor to other Service Managers. Provides in-depth market assessment of potential vendors and partners with Vendor Managers to prepare contracts with approved vendors. 

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America’s Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023   
• Fortune Best Workplaces for Women ™ 2023       
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces 
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Bachelor’s Degree in Information Technology, Computer Science or other related field, or the equivalent combination of training, education, and experience.
• Experience in leading, guiding and coaching professional staff.
• Skilled at balancing technical decisions with security and end user impacts.
• Skilled at facilitating conversation to build consensus around decisions to move projects and programs forward.
• Experience with product owner and/or product governance, or similar.
• Experience in resource allocation and management.
• Experience in managing personnel and information technology resources. 
• Experience in Agile methodology.
• Prior experience leading IT (Information Technology) technical staff.
• Advanced knowledge of Service Life Cycle.
• Advanced verbal and written communication skills. 
• Advanced research, analytical, and problem solving skills. 
• Effective in producing desired results and achieving goals and objectives. 
• Experience in working with all levels of staff, management, stakeholders, vendors.
• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely. 
• Effective skill relationship building, negotiation and facilitation skills.

Desired Qualifications

• Knowledge of NFCU operations, processes and procedures.
• Certification in appropriate area: PMP, ITIL, etc. 
• Experience leading a team of M365 professionals.
• Experience with change management leadership.
• Experience overseeing a deployment and/or migration of an application or platform at an enterprise level.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 

• Develop and define clear core work definitions, process flows and operating models; demonstrate the complete life cycle and capabilities of the Service. 
• Manage M365 vulnerabilities and support tickets/queues.
• Manage vendor engagement and resources.
• Lead change management, including coordination of change at an enterprise level.
• Leverage standard templates, tools and organizational strategy to define ISD services and ensure practices and processes are standardized and repeatable.
• Guide and analyze benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance.
• Bring external perspective and ideas from relevant sources, keep current with technology, government/policy impacts and industry best practices.
• Partner with Enterprise Architects to determine and define the technical architecture required to implement and support the Service. 
• Evaluates the performance and trends of assigned services to customers, including defined KPIs and SLAs and ensures service levels are achieved in line with SLAs and SLOs.
• Develops workforce strategy and resource plan (skills, competencies, team size) for each service.
• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.). 
• Ensure effective and efficient allocation of staff resources (supply) to service projects and initiatives (demand) by scoping out length and duration of projects.
• Establish workforces by identifying the skills required to fulfill project portfolio needs and provide a steady availability of high quality resources.
• Build organizational capability by strengthening and adding new capabilities, technical skills, and competencies, and eliminates low-value activity with view to long range goals.
• Perform  benchmarking and trend analysis to incorporate continuous improvement or defined enhancements into the Service(s) functions. 
• Partner with ETS Resource and Vendor Managers to ensure that the right resources (skills, competencies, team size) are available and obtainable. 
• Provide constructive and actionable feedback to resources, Resource Managers and Vendor Managers to ensure expected performance and satisfy service SLAs. 
• Ensures compliance with Navy Federal’s ISD standards, practices and processes. 
• Performs supervisory/managerial duties: 
  • Ensure adequate/skilled staffing; select employees.
  • Establish performance goals and priorities.
  • Prepare, conduct and review performance appraisals. 
  • Develop, mentor and counsel staff.
  • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP). 
  • Ensure section/branch goals and objectives align with division/department strategy.
  • Ensure efficiency of operations.
  • Leadership Level.
• Perform other related duties as assigned.