Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

We help the biggest names in business do business and billing them correctly is a vital part of the customer experience. You’ll ensure that our authorized 3rd party retailers are invoiced correctly and in compliance with contractual commitments. When customers have questions about their bills, you will collaborate across functions to resolve them. Your role is critical in ensuring that our customers receive their wireless equipment purchases accurately and timely while finding Verizon easy to do business with.
 

You will be supporting our authorized third party retailers billing processes by gathering information, performing analyses, and maintaining documentation. You will work directly with various internal teams and customers to supporting billing.

• Supporting daily invoice generation including gathering billing data and assuring billing accuracy.

• Reviewing and researching complex technical data issues to identify and resolve errors and billing variances.

• Helping resolve or escalate invoice issues that come through team mailbox.

• Pinpoint root cause of issues and recommend ongoing improvements/solutions that improve accuracy and efficiency.

• Quickly identify and communicate system issues impacting production environments.

• Produce routine operational and management reports for area of assignment.

• Review, revise, and update existing process documentation to reflect current practices, workflows, and system changes.

What we’re looking for...

You’ll need to have:

• A Bachelor’s degree in Accounting/Finance or one or more years of work experience.

• Experience in Microsoft Office Suite and Google applications.

Even better if you have one or more of the following:

• Experience supporting authorized 3rd party retailers.

• Forward and reverse logistics and supply chain experience.

• Bachelor’s degree in Accounting/Finance.

• Experience with SAP or Great Plains.

• Proficiency in data entry and record keeping.

• Excellent written and verbal communication skills.

• Ability to work independently and as part of a team.

• Experience working with Wireless Indirect Agents, National Retailers, Distributors and Bid Sale Buyers.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.