Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

The Payments Analyst works with customer payments, payment application, research, returns and escheatment. This role handles escalations of customer requests related to unapplied and/or misapplied payments.

• Utilize various systems and subledgers to research payment application.

• Assist with developing solutions to payment problems and testing the accuracy of system enhancements designed to accommodate these solutions.

• Develop and document process changes to improve the quality and efficiency of the operation.

​What we’re looking for...
 

You are detail oriented and approach work with a process mindset. You develop transformative solutions to improve functions.
 

You’ll need to have:

• Bachelor's degree or one or more years of work experience.

Even better if you have one or more of the following:

• A degree in Finance, Accounting or Business.

• Understanding and/or working knowledge of Verizon billing and payment systems.

• Understanding of payment types (check, ACH, EDI, Credit Card, etc) and the rules for each.

• Experience in the payment industry.

• Competent knowledge and experience with Microsoft Office products and financial system programs.

• Possess the ability to work under pressure and maintain a calm focus during hectic periods.

• Possess strong positive interpersonal, communication and organizational skills.

• Ability to work independently or in a group, functioning in a multi-task and fast-paced environment.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.