Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...
 

At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Centre for Excellence in Lake Mary, FL. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

This position will potentially be required to work a flexible schedule to include occasional Saturdays and Sundays.

• Handle customer calls relating to missing or misapplied payments and refunds.

• Follow-up with customers through various communication methods based on the customer’s preferred method of contact.

• Ensure all required data is obtained from the customer in order to complete the payment investigation to validate that payment has been posted properly or a refund is due to the customer.  

• Utilize various billing and payment systems to research customer payments.

• Communicate with both internal and external customers.

What we’re looking for...
 

You’ll need to have:

• Bachelor's degree or one or more years of work experience.

• One or more years of relevant work experience.

• Willingness to work occasional Saturdays and Sundays.

Even better if you have one or more of the following:

• Bachelor degree in Accounting, Finance or related discipline or equivalent work experience.           

• One or more years experience in the payment industry.

• Possess the ability to work under pressure and maintain a calm focus during hectic periods.

• Possess strong positive interpersonal, communication, and organizational skills.

• Possess basic knowledge of various payment types and payment processing rules.

• Competent knowledge and experience with Microsoft Office products and financial systems programs.

• Understanding and/or working knowledge of billing and payment systems.

• Ability to receive supervision and occasional guidance on achieving short term goals and operating objectives; may work independently with limited supervision.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.