Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

In this role you will be interacting daily with some of Verizon's largest customers to research, apply, transfer, and reconcile their payments sent by check, ACH and wire. This role will be responsible for resolving customer escalations in a fast-paced environment.

• Manage and research Lockbox for check payments received.

• Process and apply ACH payments.

• Receive, post and apply wire payments within 2 hours of receipt.

• Research unapplied cash and determine the proper billing system and customer account or process as escheatment. 

• Understand different customer types and business areas to understand payment requirements and tendencies.

• Partner with internal stakeholder groups to resolve escalations and enforce change management.

• Continuously monitor Accounts Receivable for delinquencies and reach out to Strategic Partners to ensure customers remain in good standing.

• Process customer refunds.

• Partner with Cash Accounting to continuously reconcile our cash account to ensure our subledger and the general ledger are in alignment.

• Manage master data for Verizon retail locations in Great Plains (GP) and Verizon Location Manager (VLM).

• Monitor and manage credit limits and receivables coming due to take proactive action to ensure there are no service disruptions to our customers.

• Document processes and assist with audit requests.

• Identify process enhancement opportunities and deliver process change to customers and/or the business.

What we’re looking for...

A highly motivated and meticulous professional skilled in building and maintaining strong relationships with customers and internal stakeholders through exceptional performance and clear, effective communication.​

You’ll need to have:

• Bachelor's degree or one or more years of work experience.

Even better if you have one or more of the following:

• A degree in Finance, Accounting or Business.

• Experience with Great Plains.

• Proficiency in Google Suite and Microsoft Office.

• Understanding of different payment types (such as check, ACH, wire, etc.) and the rules for each.

• Experience working with Banking partners and/or the Banking & Payments industry.

• Ability to build meaningful relationships.

• Be an exemplary representative of Verizon, Finance Operations and Order to Cash teams.  

• Has the vision and tenacity to not only identify issues but also to see the issues through to resolution.

• Possess understanding of digital finance tools and provide ideas for how we can enhance current processes.

• Effectively communicates both written and verbally.

• Ability to work under pressure and maintain a calm focus during hectic periods.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.