Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. What you’ll be doing...

The Inventory Analyst, Supply Chain Helpdesk provides customer support by resolving tickets submitted from both internal and external partners such as third party General Contractors, Verizon Network Engineering and Verizon Network Assurance. You will be responsible for resolving questions and issues within the various Verizon systems that drive field inventory accuracy as well as providing solutions and training to key stakeholders.  These systems include the ERP Verizon Scanner App, SAP, and other external systems. A portion of your role will require partnership with other Verizon organizations to resolve tickets and issues and support the development of requirements for long-term solutions within our critical tools.

• Resolving tickets within the established SLAs (timely and correctly).

• Recording and maintaining critical ticket information in customer service tools.

• Providing satisfactory customer service and support to key business partners.

• Providing and receiving feedback for process improvement.

• Building and maintaining key partnerships with both internal and external customers.

• KPI adherence.

What we’re looking for...

You’ll need to have:

• One or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Experience in Supply Chain.

• Experience in Customer Service.

• ERP, system tool (scanner) and inventory management knowledge and experience.

Even better if you have one or more of the following:

• Proficiency in systems (SAP, Scanner, etc).

• Attention to detail, data accuracy and quality of output.

• Strong communication and customer service skills.

• Experience utilizing data and analytics to manage and improve operations..

• Inventory scanning experience.

• Ability to communicate using email, instant messenger, and phone .

• Ability to operate within the confines of a team and individually.

• A degree in Supply Chain.

• Knowledge of Network Engineering Equipment and Operations.

• Experience using customer service tools (e.g., Quickbase).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $51,000.00 and $94,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.