Job Description

At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. For us, it’s all about bringing together people who are curious, collaborative and have the drive to make things possible for our clients and communities.

Operations is at the core of Goldman Sachs. For every trade agreed, every new product launched, or market entered, every transaction completed, it is Operations that enables business to flow. The Operations business partners with all areas of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world. Alongside this vital service delivery role, Operations provides essential risk management and control, preserving and enhancing the firm’s assets and its reputation. Operations span all product lines and markets.

This position in Shareholder Services is ideal for the person who seeks to deepen his or her client service focus, relationship management skills, has knowledge of the asset management business, is very detail oriented, intellectually curious, enjoys a very fast paced/high energy work environment, welcoming the demands of heavy client interaction. This role involves front line communication with our institutional partners and is responsible for managing client service needs. 

Primary Responsibilities:

• Work with custodial services team to address account issues
• Process account paperwork for new and existing clients
• Respond to client and advisory partners needs/requests in a timely and professional manner
• Assist in the design and creation of specifications for processes, tests, and tools to support and scale the portfolio management and service functions
• Prepare reports and client invoices 
• Help develop processes to ensure quality and efficiency in servicing clients
• Keep client operation processes up to date with features/services offered by custodial partners
• Act as key liaison with firm’s portfolio administration software team
• Assist in compliance related activities
• Other projects as assigned

Qualifications: 

• Proficiency with tools of the trade, including Excel, Portfolio Accounting System(s) (PAS), Customer Relationship Management (CRM) systems, Registered Investment Advisor (RIA) operations and custodial portals such as Pershing NetX360.
• Understanding of ERISA retirement plans structures and features, as well as portfolio theory and financial instruments.
• Highly self-motivated with strong communication and teamwork skills, and the ability to work well in a fast-paced environment. 
• Strong organizational, leadership, interpersonal and time management skills
• Excellent communication, customer service, and problem-solving skills.
• Bachelor’s degree required

Work Experience: 

• 1-2 years’ experience in the financial services industry. 

About Goldman Sachs

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. 

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. 

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

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