Job Description

To assist with planning, managing, and directing the functions of the Business Optimization and Projects Branch. Manage day-to-day analytics, optimization, and reporting to support the business unit in meeting operational and strategic goals. Partner with leadership across the department on strategic planning to ensure that core business requirements are addressed. Support senior management in developing and executing strategic plans. Work is performed under limited supervision.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Fortune Best Workplaces for Millennials™ 2024   
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• RippleMatch Recruiting Choice Award
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Bachelor's degree in Finance, Business Administration, Predictive Analytics, or related field, or the equivalent combination of education, training and experience
• Significant experience leading and managing an analytics operation, preferably in the financial services industry and with a focus on service delivery
• Advanced knowledge of banking/financial industry trends, products, services and regulations
• Significant experience in supervising and leading employees
• Experience leading large projects/initiatives which have business risk and impact
• Significant experience in delivering presentations to virtual and in person teams
• Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Familiarity with experimental design approaches and testing methodologies
• Advanced skill identifying and analyzing business requirements and recommending solutions
• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Advanced skill analyzing statistics and reports to determine business performance and trends
• Advanced skill interpreting, extrapolating and interpolating data for statistical research and modeling
• Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Advanced skill to effectively manage a remote distributed workforce across multiple locations and time zones
• Advanced skill communicating complex technical concepts to non-technical audiences
• Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
• Advanced skill resolving conflicting requests and meeting changing requirements
• Advanced verbal, interpersonal and written communication skills
• Advanced database, word processing, spreadsheet and presentation software skills

Desired Qualifications

• Experience managing, maintaining and evaluating opportunities to evolve Marketing Technology stack 
• Experience leading technical project efforts and technical teams
• Experience leading optimization, process improvement, and change management efforts
• Master's degree in Finance, Business Administration, Predictive Analytics, or related fiel
• Experience working with any of the following tools: SQL, JMP, or Cognos Analytics, Azure Dev Ops, Fusion, Adobe Workfront 
• Experience working with Pega or Salesforce
• Experience vetting and onboarding technology vendors and services 
• Experience with conducting fit gap assessments and technical feasibility assessments 
• SAFe Agile experience 
• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

• Manage the day-to-day collection, correlation and analysis of highly complex data to drive business decisions and mitigate risk/loss
• Assist in the design/development of monitoring tools, models, dashboards and/or reports to track/project business scenarios; determine scope and methodology
• Manage the analysis of existing processes and key controls; identify future internal control trends or new standards
• Review data to identify strategic trends and actionable insights and develop policy recommendations and exceptions
• Collaborate with business partners to define key performance indicators that provide insight on trends impacting business performance
• Manage pre- and post-project projections including business case analysis and goal assessments
• Use data to drive continuous process improvement to increase member experience quality, generate revenue, minimize financial risk and maintain high operational efficiency
• Partner with internal business partners and external vendors to ensure successful data integration/engineering and data warehousing
• Collaborate with key partners and external vendors in the development and delivery of solutions
• Identify risk related to projects and collaborate with business unit operational risk team to mitigate
• Review results of staff analysis; present recommendations, alternatives and implications
• Lead and/or represent business unit in change management efforts, cross-functional initiatives and department/organization projects
• Provide day-to-day management of large strategic projects or programs
• Participate in developing and designing the scope of strategic opportunities
• Coordinate with task groups and manager to determine analytic direction
• Ensure compliance with all applicable federal and state laws, rules and regulations and Navy Federal policies and procedures
• Stay informed of business environment and associated trends to ensure new developments and best practices are incorporated in policy decisions
• Perform other duties as assigned