Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

This position will report into the MILDEPS Government Program Management Office in support of a large, complex network.  The scope of this position will plan and direct the work of a team of Project Managers, Service Managers, and Lifecycle Engineers to monitor their work, and take corrective action when necessary.  As the Associate Director, this position will act as the single point of contact for all of the Program end users and ultimately responsible for their customer satisfaction.

Principal Responsibilities:

•         Manage a team of employees and contractors located in multiple states and across several disciplines

•         Own responsibility for all aspects of the Performance Work Statement (PWS) and serve as primary customer contact

•         Collaborate with customer civilian and contractor administrative and technical staff

•         Plan and distribute work assignments

•         Set objectives and manage the performance to meet the objectives

•         Drives customer solutions

•         Vendor relationship management

•         Interfaces directly with Verizon senior leaders to properly address complex customer requests

•         Perform risk assessments and develop strategic plans to mitigate the risk

•         Monitor support response in regards to Service Level Agreements (SLA) and conduct periodic performance review meetings

What we’re looking for...

Successful Candidate Competencies:

•         Self-motivated and able to work well in a fast-paced environment

•         Expert Program Management

•         Expert in Consulting & Advisory Skills

•         Expert in Business and Financial Acumen

•         Expert in Customer Solutions Support

•         Expert in Solution Implementation

•         Advance Experience in Technical Solutions Communication

•         Advance Experience in Emerging Trends and Technology Landscape

•         Advance Experience in Capacity Planning & Optimization

•         Advance Experience in Sales Process Management

•         Excellent verbal and written communications

•         Excellent organizational skills

You’ll need to have:

• Qualifications:

  •         10 years of professional experience or Bachelor Degree from an accredited university in a related discipline (Masters preferred)

  •         10 years of Telecom and/or IT Implementation Experience

  •         5 years of relevant management/supervisory experience

  •         5 years of relevant experience with Data Center and High-Speed Networking

  •         Significant experience following Project Management Body of Knowledge (PMBOK) methodologies

Even better if you have one or more of the following:

-Active Top Secret Clearance

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.