Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. The Verizon Value Indirect Sales organization, orchestrates strategic programs and initiatives for Total Wireless, Simple Mobile, and Verizon Prepaid from conception to execution; ensuring channel readiness and sales excellence. 

As the Channel Management - Associate Director, you will oversee Training, Resources, Communications, & Customer Experience functions within the Total Wireless exclusive store channel and the Simple Mobile and Verizon Prepaid multi-carrier authorized retail channel.  You will lead a team responsible for execution within these various functions while developing forward looking strategies aligned to the long term goals of the business. This leader will directly influence the development of operational objectives and principles to achieve our long term strategic goals for the channel. This leader will make decisions for day-to-day and long term business needs in alignment with the sales and distribution strategy. 

In this role you will:

• Leading a team owning the Training, Resources, Communications and Customer Experience strategy for Verizon Value Indirect Sales channel 

• Decision making within each function for the channel, using functional subject matter expertise and conceptual thinking skills 

• Overseeing and coordinating end-to-end ownership of various complex strategic initiatives/projects simultaneously and organizing/prioritizing them to align to the channel’s broader strategic goals with limited oversight and direction. 

• Leading cross functionally with both internal and external stakeholders to ensure functional alignment with channel priorities & long term goals. This includes, but is not limited to, Legal, L&D, Client Management, Value VOC, and multiple external partners (Mosaic, T-Cetra, etc.)

• Accountable  for scoping, defining, and introducing CX, Resources, Resource UX, Training and Communications processes and procedures while identifying potential risks & providing transformational opportunities for the channel 

• Directly managing 4 or more Band 6 Senior Managers, while remaining accountable for all decisions and results within the team

• Consistently delivering high quality work that fully addresses the intended criteria, goals, and objectives 

• Effectively communicating verbally and in writing to stakeholders, team members, and leadership

You’ll need to have: 

• Bachelor’s degree or eight or more years of relevant work experience

• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• 6+ years of Training and / or Communications experience 

Even better if you have one or more of the following: 

• An MBA, or an M.S. in a related field

• 6+ years of Program and / or project management experience 

• Excellent verbal & written communication, copywriting, editing, and proofreading skills

• Ability to work in a cross-functional team environment with changing and evolving roles and responsibilities

• Excellent executive presentation skills 

• A team player orientation collaborating well with others 

• A passion for delivering exceptional experiences to partners and consumers 

• Self-motivated and able to work with minimal supervision

• Experience with development and governance of frontline Resources

• Experience developing training content and governance of LMS platforms

• Experience developing and managing UX for Training and Resource platforms

• Project Management Professional (PMP) certification, VLSS certification in Green Belt or Black Belt.

• Experience working with external partners and/or vendors

• Experience in the Verizon Value segment 

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $112,000.00 and $209,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.