Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

About Verizon & Verizon Value

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. If you’re fueled by purpose, and powered by persistence, explore a career with us.

The Verizon Value Organization is Verizon’s portfolio of prepaid brands: Verizon Prepaid, Visible, Total Wireless, Straight Talk, Tracfone and more – serving millions of customers through multiple channels. Our mission in the Value Organization is to build a better connected world through accessible, quality wireless for all.

This role is within the Value Digital / Customer Experience team where we create and improve digitally-led experiences for our customers, striving for reliable, simple, exceptional world-class journeys.

About this role

We are seeking an Associate Director of Content Strategy to lead the Verizon Value content strategy and UX writing team responsible for overseeing and managing the planning, structure, development and maintenance of content for Verizon Value brands and its digital channels, products and services. You'll be responsible for end-to-end content strategy and UX writing to shape outstanding customer interactions. You’ll lead a team of content strategists, UX writers, copy editors, and translators (Spanish) to create brand-defining experiences for all the Value brands. You’ll mentor designers in best practices and champion the value of thoughtfully crafted language in creating brand-defining, customer-centered experiences.

You will champion and drive uses of AI to improve quality, accuracy and efficiency in content creation and translation. You will own the brand voice and tone for all the brands in Verizon Value and ensure all content is aligned. Finally, as a talented storyteller, you’ll help craft the stories of the VVO CX teams’ accomplishments to share with our internal business partners, executive leadership and external audiences.

Join us to help set new standards in our category and make our customers' interactions with our brands truly reliable, simple and exceptional.

What you’ll be doing…

• Establishing and implementing short and long term strategy for content within Verizon Value digital experiences and products.

• Establishing content strategy process and governance within CX and managing compliance.

• Leading the definition and creation of content that is accessible, understandable, actionable, and engaging across touchpoints to shape experiences that transform customers into advocates.

• Defining objectives and success criteria for content; gathering and analyzing existing content, and identifying and implementing recommendations for improving content.

• Driving thought leadership on matters of information architecture, content personalization, and user-cognition.

• Leading internal work sessions and presentations to internal stakeholders and executives to align business, engineering, legal and other necessary teams on content strategy.

• Partnering with designers and researchers to create compelling communications of design concepts, research findings, plans of action, and strategic recommendations to drive human-centered experience innovation.

• Partnering with IT to understand technical implications of content and help with implementing content accessibility standards across channels.

• Coaching team on project dynamics, collaboration, and interpersonal communication.

• Modeling and upholding standards for quality and documentation for all content designers.

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What we’re looking for…

This is a hybrid role requiring weekly onsite location Tuesday, Wednesday and Thursday.

You’ll need to have:

• Bachelor’s degree or equivalent work experience.

• Ten or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience in content strategy and UX writing contributions to launched, consumer-facing digital products.

• Portfolio of professional work

• Demonstrated leadership of content and UX writer teams and driving results in a complex, fast-paced environment

• Willingness to travel up to 25%.

Even better if you have one or more of the following:

• A degree in English, Communications, Professional & Technical Writing, or Design preferred.

• Experience in content strategy, including a diverse range of digital and conversational UI (text, voice, multimodal) experiences.

• Experience in UX writing, with the ability to establish systems-level structure and overall messaging strategy.

• Ability to collaborate with cross-functional teams, delivering and receiving feedback effectively.

• Knowledge of secondary areas, such as instructional design, UX design, visual design, research, online messaging and branding, information architecture, editorial strategy, search engine optimization, metadata strategy, and content distribution strategy (including email marketing).

• Experience in design tools like Figma, Adobe Creative Cloud. 

• Experience with Fortune 500 organizational environments

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $118,000.00 and $219,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.