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Client Service Representative Southfield, MI 9am-6pm ET in Southfield, MI at honor foundations

Date Posted: 12/22/2024

Job Snapshot

Job Description

Hybrid Work Environment: This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 2-3 per week averaging 10-12 days per month in our Southfield, MI Corporate Office.

Hours: Monday-Friday %7C 9am-6pm ET

  • Occasional weekend work (1 weekend day assigned every 6-7 weeks). This extra day will be considered and compensated as overtime.


Job Summary:


Under general supervision, uses skills gained through training and experience to act as the point of contact to Raymond James clients. Associate will provide accurate and timely answers regarding the clients accounts as well as research and resolve issues. Routine contact with internal and external customers is required to obtain, clarify or provide facts and information.


Essential Duties and Responsibilities:





Job Requirements

Knowledge, Skills, and Abilities:


Knowledge of:


  • Basic office practices, procedures and methods.
  • All products and services offered by Raymond James Financial.
  • Account types and industry operations in general.
  • Back office systems.


    Skill in:


  • Organizational and time management sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
  • Operating standard office equipment and using required software applications to produce correspondence, presentations, electronic communication and spreadsheets.
  • Problem solving sufficient to effectively analyze, research and resolve questions.


    Ability to:


  • Provide a high level of customer service in a calm, courteous and professional manner.
  • Establish and maintain effective working relationships at all levels of the organization.
  • Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
  • Follow-up to ensure resolution and completion of tasks.
  • Communicate effectively, both orally and in writing with external clients, FA’s and other internal clients and contacts.
  • Constructively work under stress and pressure when faced with high workloads and deadlines.
  • Work independently as well as collaboratively within a team environment.


    Educational/Previous Experience Requirements:


  • High School Diploma or equivalent and one (1) to three (3) years client service experience.
    ~or~
  • An equivalent combination of experience, education, and/or training as approved by Human Resources.


    Licenses/Certifications:


  • None required.

    At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.



    We expect our associates at all levels to:

    Grow professionally and inspire others to do the same

    Work with and through others to achieve desired outcomes

    Make prompt, pragmatic choices and act with the client in mind

    Take ownership and hold themselves and others accountable for delivering results that matter

    Contribute to the continuous evolution of the firm

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    THE HONOR FOUNDATION IS A 501(C)(3) TAX EXEMPT, NATIONAL NON-PROFIT CHARITABLE FOUNDATION. TAX ID # 46-2952873