Job Description

Cloud Support Technician

Join our team at Zachary Piper Solutions in Elkridge, MD, as a Cloud Support Technician focusing on operational support for Microsoft Azure and Office365 within our Secure Operations Centers (SOCs). This role ensures 24x7x365 service delivery across various responsibilities.

Work Schedule:

Fixed schedules available: Mon-Fri, Sun-Thu, Tues-Sat, or Wed-Sun with start times at 6AM (Days), 2PM (Mids), or 10PM (Nights), with one mandatory weekend shift per month.

Responsibilities:

•       Monitor deployment flow and promptly escalate issues to deploying teams.

•       Collaborate with feature teams to resolve volume drivers.

•       Execute documented deployment scripts and procedures.

•       Coordinate restoration actions with internal and external teams.

•       Support outage recovery efforts within defined SLAs.

•       Log all actions in designated systems for audits and root cause analysis.

•       Drive recovery efforts with feature teams.

•       Troubleshoot and resolve customer or service outages.

•       Update operational procedures and training documentation as necessary.

•       Manage secure work area operations, including hardware deployments and physical escort duties.

•       Assist with equipment troubleshooting and user account requests.

Required Skills:

•       Active TS/SCI with Fullscope Polygraph clearance.

•       Bachelor’s Degree in IT or equivalent practical experience.

•       1+ year of experience in Information Technology

Compensation:

•       Up to $125,000 depending on experience

•       Medical, Dental, Vision, 401k, paid time off, and holidays