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Job Snapshot
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Employee Type:
Full-Time -
Location:
Chantilly, VA -
Job Type:
-
Experience:
Not Specified -
Date Posted:
12/12/2024
Job Description
Job Profile:
Computer Systems Analyst IJR Type:
FundedJob Category:
Service Contract ActMinimum Clearance Required to Start:
Top SecretPercentage of Travel Required:
Up to 10%Type of Travel:
LocalProgram/Opportunity Name:
Program | DCSAReferral Bonus Plan:
$1,000* * *Job Description:
Job Description
JOB DESCRIPTION:
* Troubleshoots user's IT issue, determining probable source of malfunctions.* Accurately enters problem descriptions and user data into online system, resolves problem on the spot, or passes problem to admin/manager level.* Coordinates problem resolution with users and other support staff as necessary, follows up to ensure that customer is satisfied with resolution.* May prepare reports on customer support activity as required.* Provides desk-side support for local users as appropriate.* Experience in configuring IT hardware* Communicate effectively with users and update tickets with all relevantinformation.
* Will be Assessing IT hardware such as printers Diagnostic checks, repairs, cleaning, packaging and deployment to users.Qualifications:
These Qualifications Would Be Nice to Have:
SECURITY CLEARANCE:
Must have a current favorable determination based on a closed Single Scope Background Investigation (SSBI).Physical Demands:
Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Ability to lift 45 pounds. Some travel may be required.Ability to pass a mandatory Pre-Employment drug test. Normal demands associated with working in an offi ceenvironment.Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.
Minimum Required Hourly Wage:
$27.63There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.',
