Job Description

Job Profile:

Business/Systems Analysis T3

JR Type:

Evergreen

Job Category:

Information Technology

Minimum Clearance Required to Start:

TS/SCI

Percentage of Travel Required:

None

Type of Travel:

None

Program/Opportunity Name:

Referral Bonus Plan:

* * *

Job Description:

The Opportunity:

CACI is seeking a Computer User Support Specialist (Journeyman) for one of our key DHS programs. The HEITS program provides program management, Operations and Maintenance (O&M), systems engineering, training, information assurance, Internet Protocol version 4 (IPv4) to IPv6 transition (and beyond), and cloud computing (including classified) capabilities and services.

Be a part of something greater than yourself and make a lasting impact at CACI.

Responsibilities:

Responsibilities include:

• Responsible for the end to end Problem investigation and action planning including identifying team members, facilitating root cause analysis and recommending actions to correct and prevent reoccurrence.

• Solves complex problems including Priority 1 by incorporating findings and a diverse team perspectives. 

• Identifies and applies appropriate root cause analysis techniques.  Provides expertise to investigation teams of quality management framework, controls, policies and procedures. 

• Monitors completion of action plans. 

• Manages multiple active investigations at a time.  

• Provides support to manager for process improvements and upgrades.  Support the Sr. Manager in process monitoring activities. 

• Lead User Acceptance Test activities for Problem Module. 

• Present problems and procedural deviations to Senior Leaders.  signing, installing, maintaining and coordinating the use of network systems.

Qualifications:

• TS/SCI Clearance

• Experience providing IT support engineering, including network, application, and server performance analysis

• Experience with using ITSM Tools such as ServiceNow or Remedy Help Desk

• Experience managing users-facing projects to completion

• Experience troubleshooting users technical issues

• Experience providing root cause analysis and technical support

• Education and Experience Level: High School Diploma with 10-14 years of experience; Bachelor’s degree with 4-8 years of experience; or a Master’s degree with 2-4 years of experience.

Desired:

An active TS/SCI security clearance.

Experience with network troubleshooting tools

Experience in DevOps or DevSecOps

Information Technology Infrastructure Library (ITIL)v4 Certification

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$61,600 - $129,300

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