Job Description

Configuration Change Coordinator - Mid

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:

CACI is seeking an experienced mid-level Configuration Change Coordinator to support the Department of Homeland Security (DHS) Office of the Chief Information Officer (OCIO) IT Operations (ITOPS) with change management of a critical wide-area network (WAN) supporting information sharing across DHS Components. This team ensures the integrity, security, and stability of designated DHS networks, and implements a structured Change Configuration Management (CCM) process to track, approve, and document system changes across the network. The ideal candidate will have DHS HQ and/or DHS Component experience, be adept at orchestrating complex IT changes, and excel in stakeholder communication.

Responsibilities:

The mid-level Configuration Change Coordinator will directly manage change coordination engineering activities/requirements for assigned components including new activities, updating the status of existing activities, modifying as needed for date changes, preparing briefings, participating in change control meetings and senior level briefings discussing high or significant outage impacts. Additionally, ensure change requests are reviewed, documented, and approved in accordance with DHS IT governance policies, ensure system configurations are properly tracked and maintained to prevent unauthorized or undocumented changes, conduct operational risk assessments and impact analysis before implementing changes, and ensure post-change validation and rollback procedures are in place to maintain system stability.

Responsibilities include but are not limited to:

• Facilitate communications between DHS Headquarters and DHS components, including but not limited to Change Requests (CR) and Service Requests (SR)

• Carry out all requests involving enterprise networking components

• Facilitate routine meetings between appropriate stakeholders

• Collaborate with respective engineering team members as required

• Collaborate with the lower tiered teams as required

• Provide rotating on call support as required

• Escalate issues that require attention of senior leadership

• Forecast technological changes that may arise for the respective component

• Establish appropriate change configuration management duration and hold participants accountable to designated change windows

• Research, compose, coordinate, and present change configuration management support utilizing established processes

• Participate in change configuration management validation and various approval meetings acting as a technical advisor, and presenter as required

• Assist in planning and developing methods, procedures, and policies concerning enterprise-wide systems and/or applications software as well as project implementation

• Participate in program management reviews, technical oversight meetings, and workshops to keep abreast of program controls, changes and new standard systems being acquired for installation

• Ensure change implementers are using best practices / industry standards to ensure successful changes, mitigating impact risk to DHS’ mission, avoidable delays, or rescheduled changes

Qualifications:

Required: 

• Ability to obtain DoD Security Clearance

• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred

• Bachelor’s degree and experience in a related field (Equivalencies include High School Diploma/GED + 10 Years’ or Associates degree + 6 Years’ experience)

• Experience in Change Configuration Management or IT Service Management (ITSM)

• Familiarity with ITIL Change Management Framework

• Excellent verbal and written communication skills

• Excellent interpersonal skills and able to relate effectively with program employees, government / client representatives, and internal organizational functional representatives

• A collaborative, team-centric attitude and enthusiasm that encourages outreach and partnership

• Ability to manage multiple projects and requirements simultaneously in a diverse and dynamic environment with short-notice and under high pressure in high visibility situations

• Ability to interface with the customer on a consistent basis and exercise sound judgment and problem solving

• Must demonstrate familiarity (technical and performance requirements) with existing customer's IT systems and segments

• Understands the “why' behind the customer needs and can clearly articulate it to others

• Highly organized with the ability to strategically think about operational needs and opportunities, while always taking a customer and partner-centric approach

Desired:

• Working knowledge of ServiceNow; creating, updating, and closing tickets

• Basic understanding of various virtualization technology principles and cloud computing

• ITIL Foundations understanding

• Demonstrated experience with DHS or its components

• Demonstrated experience with DHS or federal IT policies

• Demonstrated understanding of DHS Governance and Process Controls procedures (Board, control gates etc.)

• Enterprise Management Tools experience

• Familiarity with SharePoint

• Ability to work with minimal supervision

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. 

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.  

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range:

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.​

 

Minimum Required Hourly Wage:

$31.42

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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