Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. Verizon is working to further advance our customer centricity, collaboration, and innovation to drive positive change.

We are building an organization that is going to drive value creation for Verizon by accelerating efficiencies, expanding our network superiority and growing our customer base. The Verizon Global Services (VGS) organization centralizes key functions that unlock our ability to enhance and strategically deliver services for all our business groups and centers of excellence. It’s bringing a holistic approach to Verizon’s partner ecosystem to ensure seamless and efficient business processes.

The Strategy and Transformation team holds a key role in defining Verizon Global Services strategy, enabling cross-functional transformation and service delivery, while supporting the V Team’s ability to adapt. We are focused on seamless end-to-end customer and employee experiences. We challenge ourselves to solve top-of mind strategic questions, collaborating with leadership and experts across the organization. We are responsible for challenging the status quo, looking beyond the horizon, and making the future real.

Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

In this role as a key member on the VGS Strategy team, you'll be managing programs around location strategy devised to deliver the right work from the right location . You'll be supporting VGS strategy by implementing the Baseline, guiding principles, governance structure & reporting frameworks. You will also be an integral part of the strategy execution and operations process from intake to execution and enablement as part of the location strategy operating model.

• Understand the future operating model for Verizon Global Services and the priorities that drive the VGS strategy

• Lead concept, scope definition, and execution of strategic and operational business transformation initiatives aimed at increasing revenue, reducing expenses, enhancing business efficiency, improving customer experience, and driving Verizon Global Services to become a best-in-class organization

• Be responsible for the end to end demand management process (intake requisition to commencing ramp up)

• Leverage critical thinking & sharp problem-solving skills (e.g., data-backed analysis, data science tools, hypothesis-driven approach, research & strategy frameworks) to support the design & execution of new solutions

• Serve as an effective change agent utilizing stakeholder analysis and change management techniques

• Understand business challenges and develop and prioritize solutions to make significant impacts to process, experience and cost savings

• Craft and deliver actionable recommendations to C-Suite and other senior leadership through data-driven analysis, visualization for executive decision making, and concise storytelling

• Be a liaison between business units on projects that have a multi-organization or business unit scope.

• Proactively anticipate and work towards mitigating risks to project execution or stakeholder engagement

• Manage large cross-functional projects by developing strategy, initiatives, work plans, timelines, and goals to ensure stakeholders and VGS delivers on commitments

• Creating detailed financial models to support overall strategic planning, investment requests, and impact assessment

• Understanding business challenges and develop and prioritize solutions to make significant impacts to process, experience and cost savings 

• Collaborating with data scientists to build analytics solutions focused on embedding AI/ML into critical business decisions and processes to elevate value-creation and customer experience

• Support others by providing real-time coaching on business transformation and process improvement methodologies and tools

• Create detailed financial models to support overall strategic planning, investment requests, and impact assessment

• Structure and lead proof-of-concept and/or pilot engagements with technology and business partners

• Proactively anticipate and work towards mitigating risks to project execution or stakeholder engagement

• Manage large cross-functional projects by developing strategy, initiatives, work plans, timelines, and goals to ensure stakeholders and VGS delivers on commitments

Where you’ll be working..

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

You’ll need to have:

• Bachelor’s degree or four or more years of experience.

• Experience in supporting growth stories of new teams - by managing the demand, setting up frameworks & processes to support growth

• Experience with market research, bringing in outside in perspectives of best practices

• Experience in creating program plans, and crafting presentations for senior executives. 

• Experience working in a matrix organization and to drive results at all levels, regardless of reporting structures. 

• Excellent verbal and written communication skills and are comfortable in working up and across the organization. 

• Confidence to voice well-informed, dissenting opinions, yet always treat others and their views with respect

• Experience in a role responsible for the design, development, and implementation of a strategic plan for an organization, company or business unit

• Proven ability to manage complex programs and drive cross-functional teams to meet business objectives and influence co-workers while fostering strong working relationships

• Ability to thrive in a dynamic environment, meet deadlines, and simultaneously work on multiple projects

• Comfortable working across all levels of an organization, leveraging organizational, interpersonal, presentation, and time-management skills

• Ability to translate complex ideas and express them in concise, simple to understand ways

Even better if you have:

• Master’s degree, preferably in Business Administration/ Management studies

• Broad financial acumen including knowledge of valuation methodologies and ability to develop financial models

• Analytical and creative problem-solving skills in combination with experience in SQL, scripting/statistical programming languages (Python, R, etc.) and visualization software tools

• Understanding of advanced statistical methods, machine learning principles and cloud architecture

• Analytical and creative problem-solving skills in combination with experience in SQL, scripting/statistical programming languages (Python, R, etc.) and visualization software tools

• Understanding of advanced statistical methods, machine learning principles and cloud architecture

• Intellectual curiosity and passion for technology-backed, transformative industries

• Experience handling confidential information appropriately

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.