Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

We’re looking for you to bring the latest and greatest features to our customers-—and to help us tell the marketplace about what’s new and why they need to have it. You’ll put your analytical and marketing skills to work by studying the latest tech trends to identify what features people want and are going to want down the road. Collaborating with others, you’ll build the roadmap and drive the process from ideation through design and roll-out—and build compelling value messages along the way. Your focus will be on products, features, and services that solve customer challenges and help make people’s lives better.

• Understanding and anticipating market needs.

• Defining requirements and leading the team through design and development.

• Building the business case, getting internal consensus, and defining product roadmaps.

• Forging strong relationships across the organization to get it all done.

• Tracking success metrics and communicating results to management.

• Managing active sales funnel and monitor performance and log any experience issues in jira. Work with GTS to resolve and prioritise the issues,

• Understanding and balancing the needs the business and the digital audience, you’ll create a highly engaging digital user experience to achieve our marketing goals.

• Crafting the vision and lead the innovative User Experience (UX) design that will provide the best user experience across all our platforms. Because here, better matters.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

Understanding what customers will want next is your driver. You are creative but balance that with your practical business side. You can juggle several projects with tight deadlines and not drop any balls—while also keeping your eye on the big picture. An environment with lots of competing priorities and new challenges every day is where you thrive. With a knack for working with different types of people, you inspire others to do their best work and carry out your vision.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Four or more years of relevant work experience.

• Prior experience with digital digital operations, ecommerce, website design as a product owner/product manager

• Executive grade presentation skills to tell an impactful story

• Experience working with the field and operations to coordinate adoption of projects

• Experience creating digital journeys for ecommerce transactions in agile environment

• Experience with customer escalations, creating tickets based on voice of customer and working with GTS teams to implement

• Data driven with ability to analyze, understand and decipher insights from available analytics

• Use tools like Adobe Insights and other reporting and analytics tools like glassbox

• Ability to identify, trouble shoot, and resolve problems across the digital ecosystem.

• Exceptional communication skills; written, oral and presentation.

Even better if you have one or more of the following:

• Bachelor’s degree in management, marketing or communications.

• Developed and executed marketing strategies.

• Analyzed data and shared marketing insights and recommendations. Ideally, presented to audiences of different levels and functions.

• Managed complex projects with shifting priorities, demands, and stakeholders. Ideally, with cross-functional teams and agencies.

• Direct marketing, digital media/marketing, and local engagement experience.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.