Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We are looking for an excellent writer who is also a design thinker and customer champion. You’ll be joining a growing team whose mission is to empower our entrepreneurial customers – from those just starting out on their business journey to established small business owners looking to grow.

The work will empower this diverse group of merchants to find and manage their customers, request payment smoothly so they can get paid, and not only manage but understand their business. It’s our aim for our customers to feel in control, creating experiences that are smooth and intuitive so that they can focus on their passions.

Job Description:

Meet our team

At PayPal, Content Designers work side by side with Designers, Product Owners, Researchers, Marketers, Legal Partners, and others to create user experiences that empower people and businesses around the world.    

Your way to impact

• This role is a good fit if you love using words to tell stories, to solve problems, and to make the world a better place.  

• You’re just as happy brainstorming big-picture strategy as you are crafting compelling headlines and helpful error messages.  

• You’re naturally curious and have a deep need not only to understand products inside-out, but to challenge and question existing experiences to raise the bar.  

• You're driven to define and solve problems, putting customer needs first.  

• You’re excited to work in a fast-paced, high-tech environment that requires independent self-direction as well as collaboration and open communication.    

Your day-to-day

• Plan and write UX content for web and mobile experiences (across all touchpoints including navigation and user interface copy, emails, in-app notifications, chatbots, and help).   

• Transform global product requirements into a strategy for how you will use content to meet business goals and solve real customer problems.   

• Present your work and articulate your approach to teammates, product owners, and other stakeholders.   

• Collaborate with Design on page layout, interactions, and visual tone.   

• Coordinate content with Brand, Marketing, and Operations teams to ensure we create a consistent end-to-end experience.   

• Use data and research to evaluate your content’s impact, and push for continuous improvement that shows measurable results.   

• Maintain and evolve content standards, including voice and tone.   

What do you need to bring

• 3+ years professional writing experience for web or mobile product content.   

• Excellent writing and critical-thinking skills.   

• Experience working with content standards, such as style and voice and tone guidelines.   

• At ease managing multiple projects, setting stakeholder expectations, working individually, and collaborating across teams. 

• Experience in financial services, payments, B2B or B2C e-commerce is preferred.   

• Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field preferred.  

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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