Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. What you’ll be doing…

As part of Verizon’s Experience Design team, you’ll have the chance to impact one of the largest consumer presences in America, supporting millions of daily customer interactions across an omnichannel ecosystem and a growing consumer product portfolio. With global offices and hybrid work environments, the team is assembling the brightest designers, design strategists, and product managers to collaborate with cross-disciplinary teams, shaping the future of the customer experience.

As a Content Strategy Senior Manager, you’ll play a lead role in shaping content strategy and design for customer support, retail, chat, and device activation experiences. You’ll be a fierce advocate for intuitive information architecture, user-centered design principles, and consistency of voice &  tone. Your work will span the entire design process from front-stage interactions with customers to backstage processes that support the creation and management of content across a range of written outputs. As a lead, you’ll be tasked with guiding other team members and partners across Verizon in language, process, and thought leadership best practices.

Your day-to-day responsibilities may include: 

• Defining overall voice and tone guidelines that complement design principles and brand strategy and ensure they are embodied service and support

• Actively exploring user context, and engaging in target user activities when possible.

• Participating in insight-gathering activities (informal or formal, primary or secondary) and creating for design solutions that leverage user insights.

• Actively researching competitive products, industry trends, and topics. 

• Staying updated on Verizon's business, strategy, and organizational structure. 

• Effectively designing solutions within Verizon's business context and revenue model. 

• Maintaining a working knowledge of UI standards for common platforms (iOS, Android, Web). 

• Working within Verizon's front-end and back-end technology constraints and capabilities. 

• Communicating the current project plan, goals, and expected outcomes.

• Articulating and strongly advocating for user, business, and/or technical reasoning for detailed design decisions in critiques or presentations.

• Providing mentorship in areas of expertise and ramp up new team members, with a focus on craft and process.

• Identifying project needs and engaging stakeholders in conversation to fully understand needs.

• Presenting work and engaging in constructive dialogue with stakeholders to understand the context of tasks and ensure strong design rationale. 

• Understanding the motivations and drivers of partners and stakeholders.

• Leading a cross-disciplinary team including agency partners in problem-solving through the facilitation of design activities combined with hands-on work while planning an overall approach in partnership with leaders.

• Ensuring the use of shared tools and systems to shape design solutions. 

• Building an understanding of related tools and software impacting end-product (i.e., CMS, sales tools, etc.)

• Actively Identifying, escalating, and helping remove impediments keeping your team from being productive.

• Making partners stronger by teaching design-led processes and best practices.

• Seeking opportunities to contribute thought leadership to the broader design community.

What we’re looking for…

You’ll need to have:

• Bachelor’s degree or four or more years of work experience. 

• Six or more years of relevant work experience.

• Experience with Agile software delivery environments.

• Experience with common design software (Figma, Adobe, etc.).

Even better if you have one or more of the following:

• Bachelor’s or Master’s degree in Design.

• Experience writing and designing for rep-facing platforms.

• Portfolio of professional work.

• Contributed to multiple design programs or shipped products with a large user base.

• Contributed to overall product success.

• Experience with Fortune 500 organizational environments.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.