Job Description

Corporate and Workplace Solutions, Facilities, Associate, Singapore

DIVISION DESCRIPTION: 

Corporate and Workplace Solutions provides solutions supporting the operations of the firm to maximize the efficiency and productivity of our people.  Our services touch every single person at the firm, right down to when our people flash their IDs to come into the building, to the physical building, to the chair they’re sitting in, to when they go down to the cafeteria. The remit of our team is to make sure every single one of those things is done in a professional and safe manner where people feel very connected to the organization. We strive to build great work solutions and experiences.

How We’re Organized

Corporate and Workplace Solutions includes the following pillars: 

• Workplace Experience: Encompasses end-to-end strategic real estate work from transactions to facilities. Departments include On-Site Solutions (inclusive of Facilities Management, Hospitality Operations, and Document Management), Events, Client & Production Engineering, Real Estate Strategy, Real Estate Development, and Capital Management.
• The Office of Global Security: Manages and implements arrangements for the protection of the firm’s personnel, physical security, fire safety and crisis management.  Departments also include Risk and Health & Safety.  
• Regional Office Leadership: Supports the firm in driving regional priorities and strategy in Dallas and Salt Lake City in partnership with local leadership.
• Chief Operating Officer (COO): Aligns division-wide functions to drive strategic cohesiveness, consistency and efficiency. Departments include CWS Management and CWS Engineering - which provides enabling engineering solutions supporting real estate and facilities management, on-site solutions, safety and security and CWS data and analytics. 

JOB SUMMARY AND RESPONSIBILITIES

The Facilities sit within the Workplace Experience pillar of the Corporate and Workplace Solutions division. The Facilities, include Critical Systems Operations and Property Management, ensure our critical MEP infrastructure and the properties are operated and maintained to the highest standards of reliability and efficiency to support business operations. We are a closely-connected global team, with responsibility for the commercial & operational oversight of the firm’s facilities. This includes:

1. Managing our APAC office portfolio and delivering comprehensive facilities services, including critical system maintenance, infrastructure planning & design, critical infrastructure project management, building services maintenance, janitorial services, workplace project management, and client & stakeholder management.
2. Selecting and overseeing the third-party vendors who perform our operational services.
3. Ownership & control of a significant global operating budget.
4. Engaging with key stakeholder across the divisions and the firm to ensure our Facilities services continue to meet the evolving needs of the business.
5. Supporting the provision & strategy of various technology tools, used across our Facilities operations.
6. Risk management & incident remediation. 

We are looking for a driven & motivated individual to join our team at Associate level, with scope for onward development and progression.   

This position reports to the head of the Facilities for the APAC region and will include the following key responsibilities:

• Ensure the critical MEP infrastructure supporting business operations is operated and maintained to the highest standards of reliability and efficiency and in accordance with the firm’s global engineering policies and procedures for office, trading floors, and data centers.
• Provide requirements and guidelines for critical system design and operational provisions for all new construction, expansion and reinstatement projects.
• Be available 24/7/365 in the event of incidents or crises. Provide crisis management support to identify potential/immediate impacts, restore operational capabilities and institute required safeguards. 
• Responsible for all aspects of property management including budgeting, sustainment, maintenance, cleaning, client satisfaction and quality to ensue these are conducted in accordance with the lease and local statutory requirements.
• Work with CWS regional and global teams to establish and review property management functions and implement cost effective strategies to meet the firm’s business requirement.
• Develop and maintain relationships with key client stakeholders at multiple levels within the organization. Interact with key stakeholders and clients on timely issue resolution and operational improvements.
• Collaborate across On-Site Solutions to enrich the workplace experience for facility occupants and guests by delivering a seamless operation that works at scale, tailored to the location and individual.
• Manage the onsite vendors providing property management and critical system operations ensuring that all work is performed in accordance with the firm’s policies.
• Analyze contract provisions and requirements to ensure contracts are executed in accordance with outlined service level agreements.
• Support in developing and managing the annual operations and capital budgets for all facilities relating to property management and critical system operations 
• Evaluate and communicate any risk with potential to impact facility operations resulting from external or internal events and ensure that appropriate resources and processes are utilized to mitigate risk of business interruption.

QUALIFICATIONS

• Undergraduate or master’s degree in electrical / mechanical engineering, building / property / facility management, or other relevant under / post graduate studies
• Minimum of 5-7 years of relevant work experience
• Broad understanding of critical systems infrastructure and experience with environmental sustainability and energy management programs 
• Strong organizational skills with the ability to manage multiple responsibilities while maintaining high quality standards 
• Strong communication skills with ability to build and maintain relationships with local stakeholders
• Strong vendor management and client engagement skills
• Innovative mindset that is acutely focused on improving the workplace experience 
• Exceptional time management skills and ability to adapt style as the situation requires 
• Strong sense of commerciality with sound negotiation skills
• Ability to balance multiple, time-sensitive projects while maintaining a longer term and strategic focus
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ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. 

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. 

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