Job Description

CORPORATE AND WORKPLACE SOLUTIONS 

Consisting of Corporate Services and Real Estate (CSRE) and the Office of Global Security (OGS), our teams drive productivity and enable the firm’s flow of business while ensuring its safety and security. CSRE acquires, develops and manages the firm’s global real estate portfolio and delivers innovative market development, document management and hospitality related services to internal partners in the firm.  CSRE’s vision is to provide the world’s best workplace to the people of Goldman Sachs.  OGS’s mission is to protect the firm's people, assets, and reputation and in doing so provides people protection, physical security, fire safety and crisis management.  We look for achievement-oriented, creative individuals who perform at their best in a diverse team environment and are motivated by tangible results.

How We’re Organized

Corporate and Workplace Solutions includes the following pillars: 

• Workplace Experience: Encompasses end-to-end strategic real estate work from transactions to facilities. Departments include On-Site Solutions (inclusive of Facilities Management, Hospitality Operations, Document Management and Ground Transportation), Events, Client & Production Engineering, Real Estate Strategy, Real Estate Development, and Capital Management.
• The Office of Global Security: Manages and implements arrangements for the protection of the firm’s personnel, physical security, fire safety and crisis management.  Departments also include Risk and Health & Safety.  
• Regional Office Leadership: Supports the firm in driving regional priorities and strategy in Dallas and Salt Lake City in partnership with local leadership.
• Chief Operating Officer (COO): Aligns division-wide functions to drive strategic cohesiveness, consistency and efficiency. Departments include CWS Management and CWS Engineering - which provides enabling engineering solutions supporting real estate and facilities management, on-site solutions, safety and security and CWS data and analytics. 

OUR IMPACT

The Goldman Sachs Hospitality team delivers a best-in-class service reflecting the needs of the firm’s clients, people and community.  The team is responsible for Food & Beverage, Guest Services and Ground Transportation across the firm’s global office portfolio and sits within On-site Solutions. The team also works closely with Real Estate Development and Real Estate Planning to support projects and deliver solutions that maximize the efficiency and productivity of our people. 

HOW YOU WILL FULFILL YOUR POTENTIAL

This position reports to the Global Head of Food & Beverage as well as Regional Onsite Solution Lead for the Americas. Key responsibilities include: 

• Lead the Americas Food Service program, ensuring it remains in line with the firm’s expectations, is benchmarked to industry trends, and is competitive to our peers
• Ensure seamless execution of the Food Service Program in the firm’s global headquarters at 200W, including retail operations, client catering and the pantry program
• Manage the Food & Beverage provision across the firm’s regional offices (US, Canada and LATAM). Set SOPs to ensure consistency of service delivery
• Oversee the firm’s preferred Food Service vendors to deliver daily operations across the entirety of the Goldman Sachs footprint. This includes governance meetings, financial reviews (including review of the P&L: cost of food, labor, direct costs etc), staffing levels / org structure, and performance against KPI/SLAs
• Work with the firm’s vendors to drive continuous improvement across the operation, including culinary innovation, marketing campaigns, technology-led initiatives and incentives
• Ensure operations are aligned to the firm’s financial goals by managing firm-funded costs, leading regional budgeting and cost control initiatives, and closely managing the vendor commercial model.
• Work with strategic partners in Wellness, ESG and the Executive Office to deliver key activations and experiences as needed
• Partner with Facilities Management (FM) to develop and execute a program of continuous improvements in the way culinary assets are managed, maintained and replaced within a detailed sustainment plan 
• Foster a culture of excellence and customer service, by ensuring standard operating procedures are documented and adhered to
• Ensure customer feedback is reviewed and actioned promptly and appropriately, and implement any required service improvements or operational adjustments 
• Ensure local code and compliance is adhered to the highest standards of food safety and hygiene and promote a culture of safety in the workplace 
• Partner with ESG teams on reaching and maintaining sustainability targets, including sustainable food sourcing, minimizing single-use plastics, green cleaning chemicals and Carbon Net Zero
• Act as the Hospitality team representative to provide Food Service requirements for all new construction and expansion activity as needed, act to consult the operational need for hospitality within the design schedules 
• Participate in real estate planning, design, development, and execution of capital projects, including drawing reviews, cost affirmation, and selection of sustainable assets  
• Support global hospitality workstreams including providing inputs into design standards for all F&B space to provide the basis of requirements for consultants, vendors, and internal stakeholders
• Develop strategic food service facility layouts that optimize workflow, efficiency and safety and customer experience 
• Provide recommendations to the project team on kitchen equipment and technology to enhance performance 

SKILLS AND EXPERIENCE WE ARE LOOKING FOR

Basic Qualifications

• 10+ years' experience in large scale food service operations (e.g. corporate dining, hotels, restaurants), with at least 3 years in a leadership position
• Strong knowledge of food safety regulations and industry standards in the US market
• Experience in managing budgets, commercial contracts, forecasting and cost control in a food services operation
• Strong understanding of commercial kitchen operations, equipment, and regulations
• Experience of procurement and sourcing processes, including RFIs / RFPs
• Ability to work in a fast-paced environment, balance priorities and work across multiple teams
• Proven track record of implementing process improvements and increasing operation efficiency
• Exceptional communication and people skills
• Excellent critical thinking and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment. 
• Proficient with the suite of Microsoft Office software.

Desirable qualifications

• Experience of Food Service operations within the business & industry sector
• Experience working with hospitality or corporate dining food service projects
• Knowledge of food service design or kitchen planning 
• Knowledge of sustainability and energy efficient kitchen design

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. 

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. 

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Salary Range

The expected base salary for this New York, New York, United States-based position is $100000-$250000. In addition, you may be eligible for a discretionary bonus if you are an active employee as of fiscal year-end.

Benefits

Goldman Sachs is committed to providing our people with valuable and competitive benefits and wellness offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are generally available to active, non-temporary, full-time and part-time US employees who work at least 20 hours per week, can be found here.

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