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Job Snapshot
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Employee Type:
Full-Time -
Location:
Redmond, WA -
Job Type:
-
Experience:
Not Specified -
Date Posted:
9/16/2024
Job Description
Zachary Piper Solutions is seeking Digital Escorts to support a critical intelligence cloud security program in the following locations; Reston, VA; Elkridge, MD; Redmond, WA; Atlanta, GA. The team is seeking end-user support specialists who are familiar with cloud environments to support an on-going classified program.
Clearance: TS/SCI Full Scope Polygraph
Location: Reston, VA, Redmond, WA, Atlanta, GA, Elkridge, MD
Schedule: Shift work – 24x7 operational environment (mid shift and evening available)
Responsibilities of the Digital Escort:
• Complete incoming tickets through Remedy, ServiceNow or other ticketing system
• Troubleshoot and resolve system issues utilizing customer tools
• Document all findings from tickets and incidents
• Provide end-user support to customers at the Tier 1/Tier II level
Qualifications of the Digital Escort:
Compensation of the Digital Escort:
• Compensation: $70,000 - $100,000 **based on years of experience**
• Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday
• Opportunity to get your foot in the door with cloud
• Long-term stable program
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