Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role:
As the Director of Product Management for Global Solutions Engineering at PayPal, you will lead the strategy and execution of inner-sourcing teams for our Disputes, Compliance, and Customer Support platforms. This role will also manage the intake process for all inner-sourcing teams within the Global Solutions Engineering (GSE) organization.

Job Description:

Your way to impact:

In this role, you'll be at the forefront of transforming how PayPal's developers work by creating cutting-edge development tools and platforms. You'll help eliminate everyday bottlenecks, streamline processes, and leverage AI/ML for groundbreaking automation. Your work will directly contribute to improving engineering outcomes and developer satisfaction across PayPal, making a significant impact on how thousands of developers work every day.

Your day-to-day:

You'll collaborate with developers to design, prioritize, and implement self-service platform features that solve real challenges. This includes working on SDLC tools, establishing industry-accepted standards, and building critical platform engineering capabilities. You'll measure impact through key metrics, experiment with new technologies, and ensure our platforms maintain world-class testing, staging, and customer service standards.

• Strategy Development: Define and communicate a clear product vision and strategy for the Disputes domain, aligning with overall business goals and customer needs.

• Team Leadership: Lead and mentor a team of product managers, ensuring effective collaboration with engineering teams, stakeholders, and cross-functional partners.

• Product Lifecycle Management: Oversee the end-to-end product lifecycle, from conception to launch, ensuring timely delivery of high-quality products that meet customer requirements.

• Stakeholder Engagement: Actively engage with internal and external stakeholders to gather insights, prioritize features, and represent the needs of users in product discussions.

• Data-Driven Decisions: Utilize data analytics to inform product decisions, measure success, and iterate on product features based on user feedback and performance metrics.

• Innovation and Improvement: Identify opportunities for innovation within the disputes process, driving initiatives that enhance automation, revenue generation, and loss savings.

• Cross-Functional Collaboration: Work closely with engineering, design, and operations teams to ensure alignment and successful execution of product initiatives.

What do you need to bring:

We're looking for someone who embodies PayPal's Leadership Principles and has a genuine passion for developer experience. You should have strong technical expertise in platform engineering, along with the ability to think innovatively about developer solutions. Experience with AI/ML, automation, and modern SDLC tools is valuable. Most importantly, you should understand the balance between providing developer freedom and maintaining necessary standardization for scalable systems.

• Experience: 15+ years in product management, with at least 3 years in a leadership role within the financial technology or risk management space.

• Technical Acumen: Strong understanding of technology and software development processes, with the ability to engage in technical discussions with engineers and architects.

• Leadership Skills: Proven track record of leading and developing high-performing teams, fostering a culture of collaboration and accountability.

• Analytical Skills: Proficient in data querying and analysis, with the ability to leverage insights to drive product strategy and enhancements.

• Interpersonal Skills: Exceptional communication and stakeholder management skills, with the ability to influence and engage effectively across all levels of the organization.

• Problem-Solving Ability: Strong problem-solving skills, with a focus on identifying root causes and implementing effective solutions.

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$120300 to $287100

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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