Department Overview:
Raymond James Financial is a Florida-based diversified holding company, headquartered in St. Petersburg, FL. Raymond James provides financial services to individuals, corporations and municipalities through its subsidiary companies engaged primarily in investment and financial planning, in addition to capital markets and asset management.
The Supervision department partners closely with the business to proactively mitigate risk. Our department supports business units by managing activity/account reviews, product oversight, escalation/approvals and governance guided by specialized knowledge. Supervision is committed to supporting and protecting clients and the firm while preserving our culture, and adhering to our core values of client first, conservatism, independence and integrity.
At Raymond James, we are putting the power of perspectives into action and building an inclusive and diverse workforce that reflects our commitment to associates, and clients of the future. Our company values associate development and growth, offering opportunities through developmental programs, mentorships, and continuing education options.
Job Summary:
The Field Supervision Manager/Division Supervision Manager (FSM/DSM) oversees a broad range of supervisory and risk functions. Working closely with the Division Supervision Officer (DSO), the FSM/DSM ensures a controlled environment by adhering to business ethics, practices, and all relevant Federal, State, and Local laws, as well as Raymond James RJA or RJFS policies and regulations. They are responsible for keeping the DSO and Branch management teams informed of significant issues. Additionally, they partner with advisors and management to address various business needs and risks.
Essential Duties and Responsibilities:
Knowledge, Skills, and Abilities:
Knowledge of:
Company policies and procedures and industry rules and regulations.
Investment concepts, practices and procedures used in the securities industry, financial markets and financial products.
A proven leader who can establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes.
Project a professional and pleasant demeanor to work with advisors and clients utilize tact and diplomacy in dealing with customers in a deadline-driven environment.
Commitment to providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude.
Ability to effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
Employ good analytical skills to be able to research and resolve problems.
Work independently, under minimal supervision.
Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
Skill in:
Dealing with clients, financial advisors, support staff and home office personnel in all types of matters including those that may be sensitive
Ability to:
Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes.
Execute consistent Human resource management principles and practices.
Project a professional and pleasant demeanor to work with advisors and clients utilize tact and diplomacy in dealing with customers in a deadline-driven environment.
Provide a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude.
Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
Employ good analytical skills to be able to research and resolve problems.
Work independently, under minimal supervision.
Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
Educational/Previous Experience Requirements:
Bachelor%26rsquos degree (B.A) in a related discipline and a minimum of six (6) years of experience in Supervision and/or the financial services industry.
~or~
Any equivalent combination of experience, education, and/or training approved by Human Resources.
Licenses/Certifications:
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm