Job Description

Description

The e-Commerce Fraud/Risk & Refunds Associate role is a full-time position responsible for supporting GOVX’s efforts to prevent fraudulent activity, promote customer satisfaction via financial transaction processing, and minimize related financial losses. The role works in conjunction with the Accounting, GXFC, and Customer Experience Teams. The role reports to the e-Commerce Fraud and Risk Manager.

Responsibilities

• Review orders flagged by automated fraud prevention systems, investigating account details, verifying information via phone and email communications with customers and system tools, to confirm or cancel orders.
• Aid in the processing/completion of customer order issues including returns, cancellations, and refunds. Confirming data points & Customer history to prevent refund delays or fraud.
• Investigate violations of Terms of Use and educate customers to create order compliance.
• Identify and report trends and communicate across departments to improve fraud prevention procedures.
• Investigate, analyze, resolve chargebacks cases to confirm details needed to mitigate, reduce, and dispute unsupported claims.
• Aiding in the processing, resolution and classification/data recording of customer facing issues including returns, cancellations, and chargebacks.
• Assembling financial reports and data summaries as requested or needed.
• Solve order management issues to ensure fulfillment in a timely and accurate manner.
  

Position Type and Expected Hours of Work | 100% In-Office Role
Work hours: ~8/day hours, 40 hrs weekly, with flexible lunch time / length. Work hours may vary depending on volume demands. Seasonal or Sales driven business demands will require overtime on select weekends. No relocation allowance or visa sponsorship will be provided.

Supervisory Experience
This position has no supervisory responsibilities.

Travel Requirements
No travel is expected for this position.

Work Environment
This job operates in a professional environment subject to state and local health ordinances. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical/Mental Demands

• Physical - This is largely a sedentary role.
• Mental – Problem solving, making decisions, interpret data, organize, read/write.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Strong organizational skills with the ability to multi-task and prioritize.
• Commitment to excellence.
• Team player.

Requirements

• Associate's degree or equivalent experience
• Experience with Microsoft 365 applications (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)

Pay Range
$20.00 - $25.00 per hour

AAP/EEO STATEMENT
EOE. Veterans/Disabled

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position will require successful completion of a background check and drug testing prior to starting employment.

Benefits

• Exposure to a growing ecommerce company.
• Collaborative work environment in a modern office.
• Paid Time Off, Paid Sick Leave, Paid Holidays.
• Competitive insurance benefits including Medical, Dental, Vision, and Life Insurance.
• Flexible Spending Account (FSA), Health Savings Account (HSA) available.
• Voluntary benefits including Critical Illness, Group Accident, and Voluntary Life.
• 401(k) retirement plan with discretionary company match.
• Employee Referral Program.
• Employee discounts on the GOVX website.

About GOVX, Inc.
Savings for Those Who Serve

GOVX was founded in 2011 to offer exclusive benefits to those who serve our country. The GOVX membership is comprised of current and former members of the American military, law enforcement, firefighting, medical services, and government personnel. We are dedicated to supporting these communities and to offering unique value to our members, while delivering an authentic platform for brands to reach our growing customer base. As the largest and fastest growing digital platform serving this deserving audience, we are committed to stretching the limits of ecommerce to deliver the best assortment for our members’ on-duty and off-duty needs.

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