Job Description

Job Title: E-commerce Manager

Location: Cleveland, OH preferred--possible Hybrid/Remote consideration

Business Unit: Head Protection

Position Overview:

We are looking for a highly motivated and experienced E-commerce Manager to join our dynamic team. As the E-commerce Manager, you will be responsible for developing, implementing, and managing our online sales strategies. The ideal candidate will have a strong background in e-commerce and digital marketing, with a proven track record of driving online revenue growth. The E-commerce Manager will report to the Digital Marketing Manager. If you are a strategic thinker with a passion for e-commerce and a proven ability to drive online sales, we invite you to apply for this exciting opportunity!

Key Responsibilities:

1. E-commerce Strategy:

• Develop and implement an effective e-commerce strategy to drive online sales and achieve revenue targets.
• Stay up-to-date of industry trends and best practices to identify opportunities for growth and improvement.

2. Website Management:

• Oversee the day-to-day management of the company's e-commerce website(s).
• Optimize website content, navigation, and user experience to enhance customer satisfaction and maximize conversions.
• Collaborate with cross-functional teams to ensure seamless integration of e-commerce activities with other business functions.

3. Product Merchandising:

• Manage product listings, descriptions, and imagery to ensure accurate and compelling representation of products.
• Implement merchandising strategies to promote featured products and increase average order value.

4. Digital Marketing:

• Plan and execute digital marketing campaigns to drive traffic, customer acquisition, and retention.
• Utilize SEO, SEM, email marketing, and other online channels to increase brand visibility and reach.
• Experience with Amazon Ads a plus but not required.

5. Customer Experience

• Monitor and improve the overall online customer experience, addressing issues promptly and ensuring customer satisfaction.
• Implement customer feedback mechanisms and leverage data to enhance the online shopping experience.
• Answer customer questions on e-commerce platforms

6. Analytics and Reporting:

• Analyze e-commerce performance metrics and generate regular reports to track key performance indicators (KPIs).
• Use data insights to make informed decisions and continually optimize strategies for improved results.

7. Order administration

• Work with production/planners to consign products for monthly e-commerce needs.
• Monitor product inventory levels and update reports for proper sales forecasting.

Minimum Qualifications:

• Proven experience as an Ecommerce Manager or similar role.
• Experience with Amazon & Shopify required.
• Strong understanding of e-commerce platforms, website management, and digital marketing.
• Proficiency in analytics tools and data-driven decision-making.
• Excellent communication and project management skills.
• Ability to collaborate effectively with cross-functional teams.
• Experience with international storefronts (ex. Amazon Canada, Shopify Markets) preferred but not required. 
• Understanding of customer behavior and trends in online retail
• Experience in analyzing e-commerce data and implementing improvements based on insights

Preferred Qualifications:

• Familiarity with web analytics tools

About Avon Protection:

We design and produce life-critical personal protection solutions for the world’s militaries and first responders.  With a portfolio that includes Chemical, Biological, Radiological, Nuclear (“CBRN”), protection.  We do this through our two brands, Avon Protection and Team Wendy. Our mission is to provide unparalleled protection for those who protect us, giving them the confidence to tackle challenging situations and helping them get home safe. At Avon Protection, we recognize that our success relies on the collective efforts of our talented team. As an organization, we welcome individuals who embody our #FIERCE company values - fearlessness, integrity, excellence, resilience, collaboration, and the ability to execute.

What We Offer:

• Flexible Schedule
• Competitive Compensation Package
• Medical, Dental, Vision Insurance
• 401k Matching
• Tuition Reimbursement
• Learning and Development Initiatives

This job description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts or working conditions associated with this job.  While this job description is intended to be an accurate reflection of the job requirements, management reserved the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Responsibilities of this position may include direct and/or indirect physical or logical access to information, systems, technologies subjected to the regulations/compliance with U.S. Export Control Laws.
 
U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain "non-U.S. persons" (persons who are not U.S. citizens or nationals, lawful permanent residents of the U.S., refugees, "Temporary Residents" (granted Amnesty or Special Agricultural Worker provisions), or persons granted asylum (but excluding persons in nonimmigrant status such as H-1B, L-1, F-1, etc.) or non-U.S. citizens.
 
To comply with these laws, and in conjunction with the review of candidates for those positions within Avon that may present access to export controlled technical data, Avon must assess employees' U.S. person status, as well as citizenship(s).
 
The questions asked in this application are intended to assess this and will be used for evaluation purposes only.  Failure to provide the necessary information in this regard will result in our inability to consider you further for this particular position.  The decision whether or not to file or pursue an export license application is at Avon's sole election.

Must be legally authorized to work in country of employment without a sponsorship for employment visa status (e.e. H1B status).

The anticipated salary range for candidates who will work in Cleveland, OH is $85,000 to $90,000 annually.  The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, type and years of experience within the industry, education, etc.

EOE AA M/F/Vet/Disability