Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role

We are currently seeking Program Manager with relevant experience in Agile project management, product launch management, change management, third party management and organizational dynamics for Growth Markets.

Meet our team

Program management team is responsible to plan and deliver end to end complex programs. This team work across product, engineering, multiple other cross-functional teams, internal and external partners to ensure timely planning, execution and launch / go-to market of programs.

Job Description:

Your way to impact

As a program manager, you manage end to end programs and bring overall visibility into program delivery ensuring governance structures and timely execution. You align the needs and timelines of portfolios by release planning and scrum of scrums. You facilitate data driven decision making by tracking, measuring, and visualizing key metrics across the org, and by coordinating all activities from goal setting to launch. You bring process and execution best practices, resolving complex roadblocks and / or dependencies.

Your day to day

In your day-to-day role, you will be responsible for:

• Organize and lead planning activities resulting in the creation of a release/program roadmap. Ensure all teams align with enterprise planning expectations.

• Proactively manage across stakeholder groups to establish interdependencies, identify risks and resource constraints, and eliminate significant roadblocks in a timely fashion.

• Exercise smart decision-making and effectively collaborate with other leaders and stakeholders to address key issues and roadblocks aggressively and in a timely fashion.

• Ensure measurable KPIs are developed for the program, and that they align to the overall KPIs for the product.

• Design and manage pilots and beta testing.

• Create and manage clear Gating Criteria with business partners for Go/No-go decisions.

• Ensure regular, active communication with adjacent programs and external stakeholders, including international regions.

• Identify program impediments and addresses including proper escalation to individuals/groups as needed.

• Lead program retrospectives and commitment to improvement on a regular cadence.

• Define launch strategy for new product capabilities including geographic scope and rollouts, detailed timing, ramp and analytics plan.

• Advocate and manage program implementation according to PayPal’s product lifecycle management.

• Maintain awareness of the cross product/program synergies and actively communicate opportunities to simplify or better align work across teams

• Lead effective project/program governance and stakeholder management, ensuring adequate understanding of timelines, resource needs, risks, contentions, and dependencies.

• Assess the current methodology, identify/rationalize gaps vs. best practices, and continuously improve the process to support our aggressive deployment schedule.

What do you need to bring

Professional experience requirements:

• Overall 15 years of experience and 8 years into program management.

• Relevant experience organizing multiple teams delivering on software/product development initiatives required. Agile lifecycle management experience preferred.

• Successful track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience.

• Proven ability to develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology stakeholders and multiple geographies

• Strong technical acumen and strong voice of the customer across the program delivery lifecycle.

• Good knowledge of project management process, project management software tools, templates and management techniques

• Experience with different software development methodologies including the agile development methodology such as Scrum

• Success in developing program/project level artifacts to support a major software implementation program with concurrent releases

• Experience in Payments or Fintech industry will be an added advantage

Key competency requirements:

• Excellent verbal and written communications skills required in both English and Spanish

• An inherent bias to action

• Proven leadership skills; self-motivated and a self-starter with a “Can do” attitude

• Team player, energetic personality, quality minded, focused, committed and able to work independently in a fast-paced, changing environment

• High degree of professional confidence and credibility with effective presence, strong written and verbal communication skills, able to communicate technical concepts and plans at all levels

• Sharp business judgment, detail oriented yet able to always see the "big picture"

• Strong partnering and influencing skills in all mediums and throughout all levels of the organization including senior leaders

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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