Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. What you’ll be doing...

You'll be managing and supporting enterprise customers for their business-critical services. You will be responsible for a wide range of activities surrounding the ongoing maintenance and expert level support of Verizon Managed Services customer networks, primarily Incident and Change Management. These activities will include the troubleshooting and resolution of highly complex network issues, complex change management, working with vendors and internal organizations (IT NOC, Engineering, PMO, etc.) on product wide issues as well as product readiness projects.

• Interacting with customers on high visibility and complex technical issues.

• Supporting a complex mix of technologies that create the Verizon Managed Services product offerings including Managed WAN (MWAN), Managed LAN (MLAN).

• Managing Wireless LAN (MWLAN - Aruba and Cisco WLCs and APs), etc.

• Providing expert level support for all underlying Verizon network access and fulfillment function for MNS Standard Change Management requests.

• Providing customer configuration which includes Cisco 7600, ASR9K, ESR, GSR IOS & IOS-XR devices, and Juniper M320 and MX960 devices.

What we’re looking for...

You are excited to work in 24x7 centers with complex, mission-critical, high transaction, high availability environments. You’re great at working in teams and can use your interpersonal skills to get your point across. You are self-driven and motivated, with good communication and analytical skills. You’re a sought-after team member that thrives in a dynamic work environment. You will be working with multiple partners so networking and managing effective working relationships should be your top most priority. You have an understanding of industry trends in all areas of Information Security.

You'll need to have:

• Bachelor’s degree or one or more years of work experience.

• Knowledge of BGP, EIGRP, OSPF, and RIP routing protocols, redistribution, and high availability protocols such as HSRP, GLBP, VRRP, MBGP, VRFs, VRF-Lite, and MPLS VPNs.

• Experience providing support for AOS, IOS, IOS-XR, Extreme OS and JUNOS products. Support includes code upgrades, compliance fix like (SNMP, Line VTY, NTP, LineVTY)

• Strong Knowledge of QOS, MQOS, queuing techniques, policing, shaping, marking etc. on Cisco and Juniper platforms.

• Mandatory CCNA or CCNP certification along with optional  Aruba, Juniper Certification or Extreme OS

Even better if you have one or more of the following:

• Experience supporting IPVPN, DMVPN, EZVPN, and GETVPN designs.

• Strong Knowledge of supporting Cisco routers and switches configuration, implementation, Moderate to basic knowledge on Aruba WLAN Controllers and Access Points. Moderate knowledge on Juniper Junos Routers and switches MX Series

• Experience supporting Cisco and Riverbed WAN Optimization.

• Experience with resolution centric diagnostic approach.

• Strong hands on with Routing and Switching and Ability to quickly identify and isolate the root cause of the issues in minimal time.

• Experience with Advanced network troubleshooting skills utilizing Wireshark packet capture/analysis. 

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.