Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing

• The Network Repair Bureau (NRB) seeks driven and highly motivated talented individuals to join our team. The NRB operates 24x7 to provide continuous management and support of the wireless network. The Engineer III position is responsible for centralized Tier 1 troubleshooting, operation, and management of the Verizon Wireless Network. As a part of a highly visible team, you are accountable for ensuring high network availability and attainment of service levels.

• As an Engineer III, you will learn and apply new technical skills to support the interdepartmental objectives including: effectively communicating and escalating network issues to ensure quick resolution; utilizing a network management system to detect network events; and creating trouble tickets to document issues. Additional responsibilities include answering incoming telephone calls to the NRB. 

Key responsibilities:

• Performing Triage, fault isolation, and remediation of network events

• Working with external and internal Verizon organizations coordinating and troubleshooting network events

• Providing Timely and accurate network technical assistance to external teams by communicating technical details and status to customer service centers, technical support organizations, and executive management teams during network events and major outages.

Where You’ll Be Working...

This role will have a defined work location that may include work from home and assigned office days as set by the manager.

What we’re looking for

• You’re a motivated self-starter and quick learner who thrives in a fast-paced environment. You meet all new challenges with a commitment to quality and team collaboration. You are flexible, dependable, and work well in varying environments.

• You’ll need to have:

  • Bachelor’s degree or one or more years of related work experience.

  • Experience in Microsoft Office (Word, Excel), Google Suite (Mail, Docs, Sheets, Slides), Slack, and general computer skills.

  • Previous experience with  Remedy, NSP, CNS, and/or other ticketing tracking systems.

  • Previous experience engaging with customers,  ensuring follow-through for ticket resolution.

  • Willingness to work rotating shifts including weekends and holidays

  • Demonstrated strong analytical and problem-solving skills.

  • Ability to work from 6am - 3pm local time including weekends and holidays based on the needs of the business.

Even better if you have one or more of the following

• Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering, or any other related discipline.

• Knowledge of LTE Networks and 4G to 5G Technologies.

• Knowledge of Cloud and Virtualized solutions (OpenStack/ VMWare).

• Scripting with Python, No-JS, Perl, or equivalent languages.

• Ability to follow established guidelines, policies, and procedures.

• Ability to work in a high-pressure, dynamic environment and adjust to priority changes.

• Commitment to quality and the ability to work well in a team environment.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.