Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

About Verizon

Our team has been growing rapidly over the past couple of years. As we continue to support our Japan Global customers, we need to continue building our team of smart, innovative people. We’re looking for a talented Sales to join our sales team, with a focus on helping us deliver on our promise to our most strategic customers. As part of the Enterprise Sales team, the Enterprise Account Manager will change the face of technology and meet challenges head-on in a fast-paced global environment. Cultivate your career with a global account team that is singularly focused on aggressively growing our Japanese business. In our highly achievement-oriented team culture, your hard work and significant accomplishments will be rewarded appropriately. Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. At Verizon, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

Overall Purposes

1) Grow and retain existing revenue in assigned accounts
2) Grow customer engagement in assigned accounts
3) Support Senior Client Partner to manage day to day Account Management, and the pursuit of tactical revenue opportunities.
As an Enterprise Account Manager, you will become a key member of the global account team. You will contact the customer and work closely with Senior Client Partner on your accounts by reliably dealing with customer queries and escalations, owning and driving sales opportunities through the Verizon sales process, whilst engaging with all internal and external stakeholders. Ultimately, this role seeks to deliver optimal customer satisfaction for our most valued Clients, whilst meeting revenue and sales targets.

What you’ll be doing...

• Work alongside the Strategic Sales and Solution Professionals to help us maintain customer satisfaction and the accelerated fulfillment of requests for new services, or service modifications;

• Build a direct relationship with customers and internal stakeholders across the business, including international Sales teams;

• Help coordinate internal teams to ensure proposals are delivered in a timely manner and that meet the customer’s requirements;

• Learn to understand the customer’s business, their objectives and the global account strategy, and be able to identify new opportunities to help them solve business problems;

• Administer all your accounts in Saleforce.com, by creating opportunities and tracking them through the Sales stages, updating forecasts, in line with sales processes;

• Work as part of a larger team to pull together compelling renewal proposals that meets the customer and Verizon's requirements;

• Deliver optimal client satisfaction through regular proactive engagement and communication, reliable execution and embodiment of the Verizon brand;

• Help the Marketing team with brand awareness and event coordination activities.

What we’re looking for...

• Bachelor’s degree or four or more years of work experience;

• Experience in customer service is highly desirable;

• Strong verbal and written communication skills;

• Experience using Google Suite, Slack or other real-time collaborative technologies;

• Adaptable to change;

• An innovative problem solver with a can-do attitude;

• Willingness to learn, prepared to speak up, challenge and be heard;

• Bilingual fluency in English and Japanese.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

37.5

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.