Job Description

Enterprise Partnerships, Consumer Pulse Analyst

Platform Solutions

In Platform Solutions (PS), we power clients with innovative and customer-centered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations, and risk management:

• Transaction Banking, a cash management and payments platform for clients building a corporate treasury system
• Enterprise Partnerships, consumer financial products that companies embed directly within their ecosystems to better serve their end customers
• ETF Accelerator, a platform for clients to launch, list and manage exchange-traded funds

Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience

As part of Platform Solutions segment at Goldman Sachs, the Consumer Advocacy team works closely with the first, second and third lines of defense to advocate for consumer interests and mitigate consumer dissatisfaction/harm.

Within the Customer Advocacy team, the Consumer Pulse team acts as the SME for managing Consumer complaints. With a unique combination of data knowledge (product, customer and, risk), tools (SQL, Excel, Reporting Suites and Python) and skills (analysis, reporting and audit/exam support), this team drives centralized reporting, deep dives and key insights across multiple consumer lines of business.

Responsibilities:

• Participate in the complaints feedback loop process by sharing/collecting insights across stakeholders from product, advocacy and second line
• Generate executive level complaints reporting on a regular basis
• Conduct deep dive analysis on customer complaints and present insights / recommendations
• Evaluate / Identify proactive indicators to minimize customer complaints
• Build and document controls
• Prepare audit artifacts on a needed basis

Qualifications:

• 1+ years of relevant experience
• Robust data analytics skillset, using advanced analytical techniques (including SQL), with ability to communicate and synthesis large data sets into executive level presentations
• Ability to create executive level reporting
• Strong risk management mindset, including ability to handle sensitive regulatory remediation matters and drive to completion
• Organized, detail oriented, strong project management skills
• Consumer Banking background is a plus
• Knowledge of Tableau and other reporting suites is a plus
• Knowledge of ML techniques is a plus

Locations: 

Richardson TX; New York NY, Draper UT

Goldman Sachs is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.

If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the alternative email address below to contact us about your interest in employment at CareersFeedback@gs.com, or you can send your CV/resume to CareersFeedback@gs.com. 

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