Job Description

To serve as the technical subject matter expert for an assigned area providing operational support to the organization. Ensure department objectives are met in operational stability, efficiency, asset management, change control, performance management, metric development, security, and integrity of systems. Provide operational support input related to application analysis, code review, design, and programming functions. Lead a support team that may or may not be matrixed. Assist in leading basic/routine tasks of narrow scope and limited latitude requiring basic research/review.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America’s Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023   
• Fortune Best Workplaces for Women ™ 2023       
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces 
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Bachelor's degree in Information Technology, or related field, or the equivalent combination of education, training, and experience
• Familiarity with development and/or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), etc.
• Exposure to Information Technology operations performance, reliability, and availability metrics
• Exposure to working with all levels of staff, management, stakeholders, vendors
• Exposure to leading, guiding and mentoring others
• Basic research, analytical, and problem solving skills
• Basic skill troubleshooting and resolving technical problems
• Basic skill presenting findings, conclusions, alternatives and information clearly and concisely
• Basic skill in producing desired results and achieving goals and objectives
• Basic skill exercising initiative and using good judgment to make sound decisions
• Basic organizational, planning and time management skills
• Basic skill interacting with staff, management, stakeholders and vendors diplomatically and tactfully
• Basic verbal and written communication skills
• Basic database, word processing, spreadsheet, and presentation software skills

Desired Qualifications

• Master's degree in Information Technology
• Familiarity with banking/financial industry standards and practices
• Familiarity with NFCU's products, services, programs, policies and procedures

Hours: Monday - Friday, 8:00AM - 4:30PM  (onsite)

Locations 820 Follin Lane, Vienna, VA 22180 

• Provide comprehensive day-to-day operational support
• Oversee and coordinate recovery operations in the event of operational failure
• Recommend, develop, and maintain complete and accurate documentation for supported environments
• Lead and coordinate availability and performance monitoring activities, and execution of scheduled maintenance activities
• Provide technical support and troubleshooting
• Perform analysis of applications and enhancements for process improvement or re-engineering
• Coordinate, document and evaluate unit testing for software defects
• Ensure compliance with NFCU's ISD standards, practices and processes
• Initiate and prioritize multiple activities for assigned support area for completion of functions
• Perform root cause analysis to identify and resolve recurring technical problems
• Coordinate integration of solutions with existing applications; identify and resolve existing and potential conflicts to ensure compatibility
• Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization
• Perform engineering technology research, procurement, deployment, and configuration for new and modified systems
• Build and maintain effective relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
• Ensure clear, concise and effective communication of material
• Lead, guide and mentor less experienced staff
• Perform other duties as assigned