Position Title: Fleet IT Technician
Department: Technology
Reports to: VP of Information Technology
Category: Salary NonExempt
Position summary:
The Fleet IT Technician will provide 1st tier support to identify, investigate and resolve technical problems and perform regular maintenance on mobile frac fleet networks in a Windows-based environment.
Responsibilities:
- Provisions new devices (computers, monitors, switches, etc.) and tracks and maintains company computing assets tied to operating fleet equipment
- Supports network devices, PCs, servers, printers, cameras, and other devices
- Monitors ticketing system for assignment and completion of trouble tickets/requests
- Documents resolutions, escalates unsolved issues, and produces user-facing guides and FAQs to facilitate self-service
Qualifications
Attributes:
- Written Comprehension - The ability to read and understand information and ideas presented in writing.
- Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
- Written Expression - The ability to communicate information and ideas in writing so others will understand.
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
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Position Requirements:
- 2+ years experience with installation and repair of computing hardware and software
- 2+ years experience with basic computer networking
- Experience with Windows OS architecture and management tools (patching and administration)
- High school graduate (preferred)
- Relevant industry experience is an asset