Job Description
Goldman Sachs Asset Management
Bringing together traditional and alternative investments, Goldman Sachs Asset Management provides clients around the world with a dedicated partnership and focus on long-term performance. We deliver investment and advisory services for the world’s leading institutions, financial advisors and individuals, drawing from our deeply connected global network and tailored expert insights, across every region and market.
Job Summary & Responsibilities
The Goldman Sachs Asset Management Client Coverage Group (CCG) is responsible for the management and retention of our existing client relationships. Clients include corporations, governments, pension plans, financial institutions, foundations and endowments.
We are looking for a highly competent, experienced individual to work in the CCG team, leading our CRM efforts for a number of UK and Irish Institutional clients, based in London.
You must exhibit strong communication skills, with the ability to thrive in a dynamic environment and successfully retain and expand existing relationships by delivering superior client service. You will support a diverse set of investment products - equities, fixed income, and alternatives - through various bespoke investment vehicles (separate accounts, dedicated funds, funds of one, etc).
Responsibilities:
- Act as lead CRM on a number of institutional clients, with responsibility for developing and maintaining those relationships.
- Build an understanding of clients' objectives, structure, portfolios and information needs.
- Have a strong awareness of investment trends coupled with the intellectual curiosity to explore and research those areas in order to best deliver the resources of the firm to our clients.
- Act as the clients' point of access into GS Asset Management and the wider organisation.
- Proactively provide a superior level of service across all aspects of the client experience, including but not limited to portfolio reviews, management of client inquiries, ad hoc issue resolution, coordination of liquidity needs, negotiation of customised and standardised report delivery, and management of client meetings.
- Help coordinate life-cycle events of client accounts, including implementation of new business, account/dedicated fund restructures and terminations.
- Have a commercial mindset with the ability to uncover changing needs /new opportunities where relevant.
- Attend and lead client meetings, as well as relevant client events and conferences where required.
- Develop relationships internally across various GSAM product teams, including Fixed Income & Currency, Equity, Quantitative Strategies, Alternative Investments, Multi-Asset Solutions, as well as other functions such as risk & performance, legal, compliance and operations.
- Keep current on GSAM’s investment products.
- Work on broader projects that build out the service model and infrastructure to create scale and efficiencies within the client relationship manager function.
- Grow within the role to become an effective client advocate and find creative ways to deliver the resources of the firm.
SKILLS & EXPERIENCE WE'RE LOOKING FOR
- University graduate or equivalent with a minimum of 5-10+ years of relevant experience.
- Knowledge of financial markets and asset management essential.
- Fluency (written and oral proficiency) in English required.
- Strong client orientation and ability to build the trust and confidence of clients.
- Excellent interpersonal skills, ability to excel in a team-environment.
- Strong project management skills including ability to organise and track multiple threads of activity, ability to deliver on tight timelines, hands-on approach to resolving issues, detail oriented, excellent communication skills.
- Exceptional organisation and time management skills.
- Good commercial instincts.
- Self-starter.
- Strong analytical skills.
- Computer software abilities including spreadsheets, graphics and word processing.
