Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The Head of Consumer Product for the UK is a senior leadership role responsible for understanding the Consumer Product needs of the UK market, the prioritization of those needs and driving solutions with our global product and engineering teams. The successful individual will be responsible for driving all aspects of the strategy, growth, and market share for PayPal in the UK. This role requires an analytical thinker as well as someone who has the experience of working with users and or partners to develop further consumer product opportunities. This role encompasses a wide range of responsibilities, including but not limited to exposure to sales, marketing, customer service, product development, and engineering.

Job Description:

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.  We are revolutionizing commerce globally. With this mission as our North Star, we are aligned around one central vision: to make sending and receiving money, selling, and shopping simple, personalized, and secure.

We operate a global, two-sided network at scale that connects merchants and consumers with 426 million active accounts (consisting of 392 million consumer active accounts and 34 million merchant active accounts).  We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

The Position

The Head of Consumer Product for the UK is a senior leadership role responsible for understanding the Consumer Product needs of the UK market, the prioritization of those needs and driving solutions with our global product and engineering teams. The successful individual will be responsible for driving all aspects of the strategy, growth, and market share for PayPal in the UK. This role requires an analytical thinker as well as someone who has the experience of working with users and or partners to develop further consumer product opportunities. This role encompasses a wide range of responsibilities, including but not limited to exposure to sales, marketing, customer service, product development, and engineering.

Responsibilities

Strategic Leadership

• Develop and implement the commercial strategy for the consumer & product segment to achieve revenue targets and market share growth for the UK.

• Conduct user, partner and market analysis and consumer insights to identify opportunities and drive strategic initiatives.

• Lead the development and execution of marketing strategy, pricing, promotion, and distribution strategies.

• Accountable for meeting regulatory requirements (consumer duty) and vulnerable customer rules and guidance, ensuring customer-outcome led decision making at all levels.

• Ensuring ongoing monitoring of consumer outcomes to assess whether we are meeting the needs of our consumer groups, through our products, services, communications and value propositions.

Commercial Operations

• Oversee the day-to-day commercial operations, ensuring efficient and effective processes.

• Manage the end-to-end P&L for the consumer & product segment.

• Develop and manage the sales forecast, budget, and financial plans.

Cross-functional Collaboration

• Collaborate across Engineering, Operations, Partnerships, Product, Risk, Legal, Sales, Marketing, Finance and Business Development to influence and drive product outcomes in a matrix organization, building executive alignment and driving the adoption of the best products to support our customers.

• Represent the consumer commercial function in executive meetings and provide insights and recommendations.

Performance Monitoring and Reporting

• Provide regular reports and updates to senior management highlighting key performance metrics, financial results, and strategic milestones. ​

• Analyze sales data and market trends to inform decision-making and strategy adjustments.

• Implement robust reporting systems to track and measure commercial success.

Qualifications

• Minimum of 12+ years' experience with responsibility for consumer and product activities.

• Proven track record for building, launching, and maintaining high-scale, successful products in a highly matrixed organization ​

• Experience strategically influencing and aligning senior stakeholders and key partners to drive action, results and change consistently ​

• Demonstrated commercial success scaling a segment in a global, matrixed organization​

• Multi-disciplined leader who builds, develops, and advances high performing teams with strong analytical, strategic, and operational excellence​.

• Exceptional communication and presentations skills with an ability to convey complex concepts and issues in a compelling, persuasive, fact-based manner​.

• Hands-on, "roll up your sleeves" mindset, with the ability to be a driver and change agent in an organization.​

• BA is required; MBA, and/or technical degree is preferred.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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