Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We are seeking a social media expert and experienced team leader to spearhead efforts related to executive thought leadership and social media listening/monitoring.

Job Description:

We are seeking a social media expert and experienced team leader to spearhead efforts related to executive thought leadership and social media listening/monitoring. The ideal candidate is a strategic thinker and natural collaborator with a desire to help bring a new team together and build social media expertise for the larger Corporate Affairs & Communication group. The ideal candidate will have vast experience running social media teams for consumer brands and relationships with the major social media platforms.

About PayPal and the Communications Strategy, Channels, and Events team: 

PayPal has remained at the forefront of the digital commerce revolution for more than 25 years. By leveraging technology to make sending money and shopping more convenient, affordable, and secure, the PayPal platform is empowering hundreds of millions of consumers and merchants in approximately 200 markets to join and thrive in the global economy. 

Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.  

As part of the Corporate Affairs & Communications team, we are focused on protecting and enhancing the PayPal brand, amplifying innovation, and driving our transformation narrative. Through strategic communication and engagement efforts—inclusive of but not limited to social—we position our senior executives as thought leaders, generate positive news coverage, and enhance employee loyalty by fostering a strong sense of culture and community.

As the Head of Social Listening & Employer Brand Social Media Strategy, you will: 

• Lead a team of 7+ social experts located around the world 
• Demonstrate strong leadership and communications skills to effectively collaborate with the various lines of business leaders, as well as peers across Marketing and Communications
• Build and oversee content calendar and publishing across LinkedIn and X; collaborate effectively with Marketing Social Team counterparts on content across all other social media channels
• Lead efforts to identify critical articles and posts with potential reputational impact and ensure proper escalation and resolution
• Drive the employer brand program on social telling the story of why PayPal is a great place to work
• Oversee the execution of a new thought leadership program for key PayPal leaders across various social media platforms
• Collaborate with content and production leads to ensure best-in-class social content
• Manage vendor relationships with LinkedIn and X and serve as channel expert for the team including socializing best practices, new features, pilot opportunities, etc. 
• Drive regular planning and metric reporting for social storytelling on LinkedIn and X, along with Social Listening in alignment with department planning and reporting cadences 
• At times, after-hours and weekend work is needed due to a global team and in response to fast-moving world events and dynamic company shifts impacting the PayPal community 

Qualities of the right candidate for this role: 

• 10+ years relevant experience in social, corporate communications, and PR 
• Proven experience leading and developing a team of 5+ people 
• A strong manager-doer, not just an ideas person. You’re not afraid to roll up your sleeves while also managing and empowering your team 
• Comfortable in ambiguous situations and fast-paced environments 
• Possesses a curious, learning mindset. You are looking out for what works and why 
• Able to build strategic working relationships; has exceptional interpersonal communication skills; comfortable working closely with, and providing counsel to, senior leaders 
• Has the emotional maturity to influence and drive alignment, demonstrating a strong understanding of organizational challenges 
• Experience and comfort working within rapid-response communications  

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$118700 to $246290

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.

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