Job Description

Job Profile:

Technical Support S2

JR Type:

Funded

Job Category:

Information Technology

Minimum Clearance Required to Start:

None

Percentage of Travel Required:

None

Type of Travel:

None

Program/Opportunity Name:

Program | FDIC

Referral Bonus Plan:

$1,000

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Job Description:

The Opportunity:

 Provides telephone help desk and on-site support to end users, supervised by Help Desk Lead or Manager. Applications supported will be chiefly litigation support tools (e.g. kCura Relativity), also includes commercially available Internet browser software, and secure access interfaces (e.g. multi-factor authentication). Responsibilities:

Monitoring end user phone calls, email, incident processing, and end user support. User support primarily consisting of authentication (multi-factor) and basic application functionality (kCura Relativity Document Repository). Other administrative tasks including organizing e-mail and other digital file organization. Qualifications:

Required: 

Experience providing direct end-user support including both telephone support and in a remote capacity (email, chat, etc.). Typically, 0-2 years

Excellent oral and written communications skills required. Pleasant telephone manner important.

Desired: 

Experience supporting litigation software or a web-based document repository applications is preferred but not required.

Experience with IT Service Management tools is preferred (e.g. ServiceNow, Remedy)

Undergraduate degree preferred but not required. Equivalent experience may apply.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$37,600 - $75,100

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