Job Description

Company:

Qualcomm India Private Limited

Job Area:

Information Technology Group, Information Technology Group > Identity Support Analysis

Qualcomm Overview:

Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.

General Summary:

Title: Identity Support Analyst, Specialist

Role:
Required to oversee Identity Support tasks to provision, modify, and/or terminate Qualcomm internal account access and requests within Qualcomm Business Applications, Oracle Identity Management, Active Directory, Azure Active Directory administration and UNIX. Support experience with Oracle Identity and Access Management and Identity Governance with privileged access management and, involving in M&A activities across UNIX, Active Directory, CyberArk and OIM along with an additional mix of internal tools and applications. As an Identity Support Analyst, Specialist, you are responsible and accountable for to take care of System Administration tasks that may include varying levels of simple to complex analysis to secure Qualcomm IP while providing exceptional support services needed to ensure business/stakeholder success.

Identity Support Analysts should be able to help optimize technology and maximize efficiency, speed, and support by partnering with peers to introduce innovative solutions which enhance the security posture of the organization with topnotch customer service skills.

Skills/Experience:
Extreme security-centric mindset when approaching an incident or request, always thinking about uplifting the security posture of the organization with topnotch customer experience skills. Experience in End to End Identity and Access Management business process, Identity Lifecycle, Queue management, Major incident management, problem management, reviewing customer issues and requests which come via Service Now, Jira Boards or emails or call on dedicated backline and pages, process or delegate as needed. Track and monitor customer requests to ensure a timely resolution. Accountability and ownership of requests and/or any assigned projects. Possess the ability to apply common sense to conclude, drive and contribute to technical discussions and Attend team meetings. Must be showing a security mindset in each of the tasks we perform and ways to better Qualcomm security posture. Must be self-reliant and capable of working in a team-oriented environment. Working knowledge of UNIX, Active Directory, RSA, Identity lifecycle, and Group governance processes and a solid working knowledge of Advanced Microsoft Office suite, Service Now, PowerShell, SPLUNK dashboard skills are a bonus. Should be leading the way for the team on any issues, requests, projects.

Must have:
• Need exposure on Account and Group lifecycle management
• Hands-on Privileged Access Management (PAM)
• Security-centric mindset, understand security implications on changes in IAM
• Experience with any provisioning tool (OIM /SUN IDM, salesforce so on)
• Experience in Azure Administration, provision, enable, term of Azure accounts
• Experience on any ticketing tool (Service now, Remedy, Jira so on)
• Hands-on experience in Active directory, basics of PowerShell scripting
• Problem-solving skills, multi-tasking and working in a fast-paced environment, ability to provide RCA
• End to End understanding of Identity and Access Management systems, from HRMS to IAM to Directories
• Minimum 6 + years of working knowledge on Identity and Access Management processes, systems
• Understanding of SOX, internal audit, and compliance
• Communicating to Executives, reporting, analytical skills to build information out of data
• Ability to queue management, and help team to meet the established KPI’s and KRI’s

Responsibilities:
• Deliver efforts in maintaining the security posture with high-quality service customer support across the organization.
• Proactively troubleshoot complex tasks and/or escalate to provide timely resolution
• Work with the business, technology, and daily operations to manage competing priorities
• Actively review Standard Operating Procedures to update and review data across the team
• Participate in project and execute activities/tasks before deadline
• Ownership of Queue management in Service Now and Jira, and understanding and meeting KPI’s / KRI’s of the team
• Engage in major incidents, complex issues and provide technical guidance, RCA, next steps to the team

Additional Skills:
Security-centric behavior with excellent customer service skills and a pro-active attitude are required. Must have the ability to operate independently, efficiently, and professionally in a fast-paced IT environment. Possess the ability to multi-task, ability to prioritize, organize and pay attention to detail. Strong written and oral communications with the ability to effectively communicate with all levels of the organization including technical staff, non-technical staff, and management. Must be self-reliant and capable of working in a team-oriented environment. Absolute problem solver. PowerShell skill is a bonus

Education Requirements:
• Bachelor's in Information Technology or related discipline preferred. Computer certifications desired
• Bachelor’s degree and 6+ years of working knowledge in End-to-End IT Identity life Cycle Management with knowledge on supporting any Identity Lifecycle app like OIM, Salesforce, SUN IDM so on

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail myhr.support@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.

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