Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

PayPal is looking for a passionate, self-driven Director to lead the Incident Management team, reporting to the Sr. Director of Cyber Threat Management. The Director of Incident Management will have direct responsibility of enhancing the overall program and drive day-to-day cases with the end goal of eradicating similar issues in the future. This leader will be responsible for owning the end result of all incidents that are of interest to senior leadership, including running their day to day and/or oversight of other incident response teams. Scope includes all PayPal brands and incident types (cyber, fraud, compliance, fraud, etc.).

This strategic, results-driven leader will oversee a team of highly skilled professionals and serve as an escalation point for the local managers during high priority incidents. A successful candidate will have a proven track record in maturing Incident Management programs in highly complex environments at scale.

Job Description:

Meet our team:

Incident Management protects PayPal against all areas of potential issues daily. The individual in this role will be playing a key role in ensuring that we provide timely response to regulator needs and multiple threat domains to protect our brand and build trust.

Your way to impact:

• Oversee the incident management process from detection, escalation, resolution, to post-incident analysis and driving campaigns to resolve like issues in the enterprise to avoid duplicate incidents.

• Work closely with multiple incident response and product teams across the company (cyber, fraud, ops, compliance, etc.)

• Act as the primary point of contact for senior leadership and relevant stakeholders during major incidents, ensuring effective communication and coordination.

• Act as incident commander during high priority incidents and serve as an escalation point for events of interest that require leadership awareness, escalation, or decision. 

• Manage incident projects, including process improvement and technology investment. 

What do you need to bring:

• 12 years of experience in incident management, including at least 8 years specializing in cyber or fraud domains, with 6+ years in a leadership capacity

• Prior experience as an incident manager, supporting globally distributed organizations, including demonstrated experience overseeing technical response teams while prioritizing time-sensitive tasks 

• Strong leadership and stakeholder management, with the ability to effectively manage a team and work with various stakeholders across the organization on a global scale

• Excellent verbal and written communication skills 

• Prior financial services experience is preferred

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$120300 to $287100

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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