Job Description

Company:

Qualcomm India Private Limited

Job Area:

Information Technology Group, Information Technology Group > IT Management

General Summary:

Functional Responsibilities 
•    Accountable for adoption of Intelligent Automation (RPA to AI) technologies to drive business success.
o    Engagement with Business teams to understand opportunities.
o    Create and manage Roadmap, demand pipeline, Business Cases around major projects or initiatives, Prioritization and present for Steerco discussions.
o    Drive periodic governance meetings and provide regular status to Stakeholders.
o    Collaborate with Dev and Ops team to leverage technologies and recommend the appropriate solutions.
o    Increase adoption of self-service/citizen development with governance
•    Managing BI & Analytics services
o    Understanding Analytics requirements and collaborating with Dev teams in suggesting solutions and performing POVs as needed.
o    Capacity Planning across BI tools by collaborating with various stakeholders.
o    Standardize and improvise enterprise support model for ongoing requests with triaging and prioritization.
o    Planning for enterprise upgrades, support, and maintenance of BI tools.
o    Establishing and managing Governance around security, dashboards, reports, and server resources usage with defined KPIs and metrics.
o    Partnering with Internal teams and/or vendors in handling Major Incidents with Business communication, Impact, RCA, Long/Short term fix for service outages.
o    Collaborate with teams and present operational metrics and major incidents in Ops Review meetings.
o    Drive periodic governance meetings with various stakeholders for optimizing the usage of server resources in increasing the reliability and stability of services.
•    Building and maintaining relationships with Automation and BI tool vendors for consistent support, contract renewals & negotiations, future roadmaps, new feature demos, POV’s, QBRs and technical conferences.

Minimum Qualifications:

• 6+ years of IT-related work experience with a Bachelor's degree.
OR
8+ years of IT-related work experience without a Bachelor’s degree.

• 2+ years of experience leading projects/programs.

Required skills and qualifications:
•    Bachelor’s or master’s degree in computer science or related field
•    10 – 15 years’ experience in related Industry.
•    3 to 5 years of experience working in Automation teams leveraging technologies like RPA, Process mining etc
•    1 or more years of experience in applying AI to practical and comprehensive technology solutions
•    Understanding of BI/Analytics tools 
•    Experience with innovation accelerators and cloud environments.
•    Experience in program leadership, governance, and change enablement.

Key Competencies Required:
•    Automation Tools – Strong understanding of various Automation tools including Process mining (Celonis/Automation AA/Conv AI/LLM’s etc)
•    Analytical Skills – Strong understanding of various BI tools (OBIEE/OAC, Qlikview, PowerBI, ThoughtSpot and Spotfire) with their features, usage, and performance.
•    Dealing with Conflict - Address problems, find common ground and persevere on tough assignments quickly and directly. This includes having the willingness to be centrally involved in debates and facilitating conflict discussion and resolution.
•    Decision Making – Ready to make quick and accurate decisions. This includes weighing alternatives and considering the impact of the decisions.
•    Focusing on the stakeholder - The ability to effectively identify and address key stakeholder needs.
•    Taking Initiative – Able to drive enterprise and process improvement initiatives with close collaboration, perseverance, and patience.
•    Proactive - Understanding current Automation & BI tools footprint and proactively driving initiatives in increasing the value of existing investment and supporting future growth.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail myhr.support@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.

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