Job Description

A systems team that is responsible for supporting Navy Federal’s credit card products, origination/underwriting, servicing, collections, mortgage servicing and business solutions as it relates to credit cards. Also responsible for supporting the technical aspects of the Private Student loan program.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2025 America’s Best Large Employers
• Forbes® 2024 America's Best Employers for New Grads
• Forbes® 2024 America's Best Employers for Tech Workers
• Fortune Best Workplaces for Millennials™ 2024   
• Fortune Best Workplaces for Women ™ 2024
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2024 Best for Vets Employers
• Newsweek Most Loved Workplaces
• 2024 PEOPLE® Companies That Care
• RippleMatch Recruiting Choice Award
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Must be pursuing a degree from an accredited college/university
• Ability to manage and prioritize multiple time sensitive requests
• Effective organizational, planning, and time management skills
• Effective skill maintaining accuracy with attention to detail and meeting deadlines 
• Effective interpersonal, verbal, and written communication skills
• Effective research, analytical, and problem-solving skills
• Ability to exercise initiative and good judgment to make sound decisions
• Ability to adapt to new technologies
• Ability to provide exceptional customer service
• Effective word processing, presentation, and spreadsheet software skills
• Ability to work independently and in a team environment

• Provide support to assigned department; may work on small projects or portions of larger projects
• Support business strategy and initiatives within the business unit and/or across the organization
• Assist and collaborate with various levels of staff to accomplish tasks/assignments
• Perform research and analysis; may include quantitative and/or qualitative analysis
• Work with other business units to resolve systems and equipment issues
• Present data findings from research and analysis; may include quantitative and/or qualitative analysis
• Maintain professionalism in all interactions, placing internal customer services and deliverables as priority
• Retrieve, analyze, and validate process flows to determine accuracy
• Work directly with project leads to understand requirements and propose key solutions to drive effective decision-making and influence business objectives
• Analyze and summarize business operations, customer, and/or requirement data to improve processes
• Collaborate with business unit stakeholders and management to conduct needs assessment to support objectives 
• Perform other duties as assigned