Job Description
Company:
RF360 Singapore Pte., Ltd.
Job Area:
Information Technology Group, Information Technology Group > IT Engineering
General Summary:
Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting company business processes and operations. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems to be solved with automated systems. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.
Minimum Qualifications:
• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related field.OR
1+ year of IT-related work experience with a Bachelor’s degree in a non-technical field (e.g., Business, Humanities, Marketing), or related field.
OR
3+ years of IT-related work experience with a High school diploma or equivalent.
Physical Requirements:
• Frequently transports and installs equipment up to 20 lbs.
• Immediate response to issues that arise in manufacturing line.
• Attend to tickets for incidents, service requests and alerts or problems
with IT system.
• Maintain ownership of issues until resolution and ensure close timely.
• Collaborate and work closely with global teams, application teams and
third party vendors to resolve issue and minimal downtime.
• Log tickets and set priority in ticketing tool and escalate for next level
support if needed.
• Contribute ideas to enhance application to minimize repeating support
issues.
• Work on IT projects and deliver as per schedule.
• Work as part of a global team to support manufacturing environment.
• Provide after-hours support for manufacturing related emergencies.
• Monitor IT incident tickets trending and ensure KPI is achieved.
Requirements:
• Working knowledge of IT Hardware and basic understanding of
network concept.
• At least 3 years of experience supporting endpoints
• Ability to learn and master applications used in manufacturing.
• Willing to work on 12-hour shift patterns
• At least 3 years of working experience in clean room environment.
• Excellent analytical and troubleshooting skill.
• Ability to manage and meet customer expectation and high customer
orientation.
• Excellent communication and logical thinking mind set.
• Bachelor’s Degree in Computer Science, Information Technology or
related fields
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