Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

PayPal is committed to delivering the best experience for our global developers. Our team designs experiences, testing and tooling capabilities critical for our developers to build and go-live with PayPal’s payment integrations across all segments.

We’re looking for a passionate Lead Product Manager, Developer Community, who will establish aspirational strategy to enable PayPal’s external developers’ community via the right product experiences. In this exciting role, you will craft strategies to build Developer community, service developers, and accelerate their engagement with PayPal using the Developer Platform.

You’ll foster partnerships with developer communities, championing developer’s interests and translating their feedback into actionable product insights. With your strategic vision, our team will bring strong developer-first programs via developer portal, communities, and social media platforms.

In this role, you will also be an organic developer evangelist and advocate – and bring the voice of developers to enhance future roadmaps and product strategy.

Your ability to work independently is important, and you will rely upon your excellent communication and interpersonal skills to communicate opportunities internally and externally.

This job requires no travel, though you may have to travel for team collaboration events.

Job Description:

Primary Job Responsibilities:

• Manage and Execute Community Strategy & Roadmap: Partner with leadership to develop a Community Strategy that allows us to expand into new developer communities & channels. Collaborate with engineers, designers, researchers, program managers, community managers and data team to bring innovative and delightful community features to life.
• Optimize conversion and build product growth loops: Improve conversion through our full funnel by optimizing the developer community experience that includes (not limited to) developer support via forums, FAQs, ticketing, or 3rd party platforms like Discord; developer learning via getting started materials via videos, quick start guides; developer adoption via incentives. Cater experiences to PayPal’s developer segments like freelancers, developer agencies, systems integrators, startups, and small-to-medium enterprises. Build new growth loops and accelerate our existing growth loops.
• Build experiences to grow strategic technology partnerships: Build technical experiences for PayPal’s commerce and technology partners (cloud services, hyperscalers, ecommerce platforms, infrastructure providers, integration platforms, and API/SDK ecosystems) to enhance PayPal's Developer experiences and technology portfolio. Experience working with plugins, connectors and integration tools to scale developer platforms.  
• Content Strategy: Expand developer engagement through SEO by capturing new and engaging existing developer segments in partnership with marketing, go-to-market, and product teams through optimizing or launching new landing pages and content. Measure usage of tactics like blogging, webinars, videos and determine best strategy to engage with developers.
• Analytics & Operations: Deeply understand analytics and performance of channels and provide weekly updates on key metrics and progress. Partner with commercial partners to oversee key growth operations (conversion funnel, paid spend, content development, etc).
• Manage diverse team: Lead a passionate developer community team of PMs & technical writers. Influence cross-functional teams, fostering collaboration and ensuring alignment across departments to achieve product objectives. Align with other product managers across PayPal to ensure a seamless, interconnected vision for our community platform.
• Experience with agile software development practices and principles preferred.

Additional Opportunities:

• Identify strategic partnership opportunities to grow our developer community:  Influence the direction of our developer products by gathering insights from our developer community and speaking to developers. Present strategy and roadmap to senior leadership teams to inspire path-breaking solutions for developers.
• Lead partnerships with Engineering to build incubator, innovation, and accelerator programs - Partner with innovative software & solutions partners, including startups, to create transformative value for end customers. Develop frameworks to deploy inspiring demos, sample apps, and continuously improve the developer experience of our APIs and SDKs via social channels.
• Champion PayPal’s developer products in person and online - by presenting at conferences, writing technical tutorials, publishing articles and videos

Preferred Qualifications:

• Bachelor’s in Business, Marketing, Communications, Computer or related technical field
• 10+ years of Product Management experience
• Proven ability to lead, influence, and collaborate across cross-functional teams and departments to drive projects and initiatives forward.
• Experience working with 3rd party platforms such as e-commerce platforms, cloud providers, technology hyperscalers is preferred. 
• Fluency in English. Excellent verbal, written and interpersonal communication skills.
• A proactive mindset with a relentless drive to achieve and innovate.
• Experience in synthesizing multiple information sources into actionable recommendations. Proficiency in collecting, prioritizing, and responding to feedback from various sources, including the community, customers, cross-functional partners, competitors, and leadership.

Our Culture:

• We drive innovation with a diverse team: with offices around the globe, our Product team is dedicated to championing PayPal's core values of inclusion and innovation to empower all employees to learn and grow. Our diversity is our strength.
• We give back: Our PayPal Gives programs have a positive impact on the community and help to develop a culture around the act of giving back, one team, and growth.

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$107300 to $259600

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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