What you will be doing:

We are connecting businesses with their field teams and improving efficiency and improving service levels for our business customers. You will be a Verizon Program contact for a key Federal customer, interfacing at multiple levels to help to drive service implementation, issue resolution,  project & program requirements, and service improvements. You’ll be managing a large, strategic Federal customer program that will ultimately drive outstanding customer satisfaction for our customer. You’ll bring together cross-functional teams across geographic regions to work together to implement service effectively and on time.

• Supporting high visibility strategic project & service implementation
• interfacing directly with Federal customers &  management
• Forging cross-functional partnerships to get to the work done.
• Crafting detailed project plans and presenting business updates.
• Providing ongoing status and action reporting
• Identifying global resource requirements and pulling in the right people.
• Developing, reviewing, and continuously improving processes.
• Helping to drive service excellence for the customer

Where you’ll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...
People come to you for advice and counsel. You are a highly effective communicator and listen with both your eyes and ears. You have experience dealing professionally with key customers at frontline & management levels. You value diverse perspectives and seek out different points of view when trying to solve a complex problem. Obstacles are puzzles you’d like to solve. You’re not afraid to speak your mind and know it’s better to call attention to something before it gets out of hand. You have a sense of urgency and deliver on-time, on-budget results. You keep the big picture in focus as you handle the details on the way to the finish line. You have experience in driving complex telecommunications implementation projects successfully.

You’ll need to have:
 

• Bachelor’s degree or four or more years of direct work experience.
• Detailed understanding of wireline services and implementation
• Managed complex projects involving multiple work streams and stakeholders.
• Strong demonstrated communications skills
• Experience in dealing with key customers at both front line & management levels
• Working ability with Microsoft Office applications (Excel, Powerpoint, etc)
• Motivated and influenced teams to deliver outcomes and results.
• The ability to get a government Public Trust clearance at a minimum

Even better if you have one or more of the following:

Master’s degree. Ideally, in project management.
Managed projects with PMI or MSP methodologies.
Strong familiarity with Verizon tools, processes and products
PMP Certification
Practical knowledge of PPM tools.

Knowledge of the Federal EIS contract/requirements