Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

As a Problem Manager within the SLED PMO supporting the Commonwealth of VA, you will be responsible for managing the lifecycle of all network problems within the program. The primary objectives are to prevent Incidents from happening, and to minimize the impact of Incidents that cannot be prevented.

This position will be a POC for any incidents that occur within the network. This person will work with the client, the agency, the integrator and the Verizon Network Operations Center and other groups to restore services as quickly as possible. This position will also ensure all associated reports  related to incidents (ie RCAs) are produced and provided to the client.

What we’re looking for...

• Experience in cross-functional support

• Experience in engineering

• Experience in writing Root Cause Analysis documents

• Experience in escalation management

• Experience in Problem resolution support

You’ll need to have:

• Bachelor's degree or four or more years of work experience.

• Three or more years of relevant work experience.

• Willingness to participate/lead troubleshooting bridges for issues

• Experience with spreadsheets, Smartsheets, and other program management platforms

Even better if you have one or more of the following:

• Experience with Verizon order, provisioning and management systems

• Experience with driving change adoption within a complex organization

• Experience with ETMS and/or VREPAIR ticketing system 

• Excellent problem-solving and analytical skills

• Autonomous and adept at managing multiple, overlapping, and sometimes competing priorities.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.