Job Snapshot
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Employee Type:
Full-Time -
Location:
San Jose, CA -
Job Type:
-
Experience:
Not Specified -
Date Posted:
3/10/2025
Job Description
The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
What you need to know about the role:We are seeking a highly skilled Legal Operations Technology Manager to drive automation and AI strategic integration and deployment of technology solutions across case management, e-billing, and matter management. The ideal candidate will play a key role in optimizing and automating critical legal workflows enhancing efficiency, reducing costs, and improving overall effectiveness of the legal department.
PayPal is one of the leading global payments companies in the world. Initially conceived and designed for web payments, PayPal’s mobile and point of sale solutions have altered the payments landscape by blurring the lines between ecommerce and traditional brick and mortar commerce. PayPal’s innovative technology and approaches to payments, coupled with an increasingly complex and demanding legal and regulatory environment, provide robust career opportunities for attorneys motivated and driven by creative clients and a fast paced, cutting-edge culture.
PayPal is seeking a high caliber, experienced and energetic professional to join our Legal Operations team. This is an exciting opportunity to engage in a variety of cross-functional programs, initiatives, and processes – driving for innovative, simplistic, and scalable solutions that will benefit our legal community and the clients we serve. We are seeking a proven initiator and relationship-builder, who has experience in legal operations, process optimization, and employee engagement for a wide variety of business issues and challenges. This is a Legal Operations Technology Manager role with a huge opportunity to make a big impact on our Legal team.
Job Description:
Key Responsibilities:
Lead the design and implementation of automation and AI solutions for case and matter management processes, streamline workflows and fast track legal matters from initiation to resolution.
Collaborate with legal teams to enable AI tools for case management support, risk analysis, summarization, drafting, document review and reporting to expedite case resolution and improve outcomes.
Work with external vendors to assess, select, and implement third-party AI and automation solutions.
Lead the full lifecycle of automation projects, including identifying needs, gathering requirements, managing implementations, and driving post-deployment adoption.
Manage the implementation and optimization of the e-billing systems to automate invoice processing, approval workflows, and compliance checks.
Integrate AI technology to identify billing anomalies, automate billing approvals, and improve accuracy of vendor invoices.
Work closely with finance and legal teams to ensure alignment of billing structures, cost controls, and adherence to legal budget forecasts.
Ensure seamless integration of matter management system with other core legal systems.
Collaborate with legal, cross-functional and IT teams to identify align automation and AI projects with boarder business objectives and legal priorities.
Provide thought leadership on the future of legal technology, particularly automation and AI, and guide legal teams in embracing these innovations.
Track key performance metrics such as cycle times, cost savings and user adoption rates, to ensure continuous improvement.
Lead change management initiatives to ensure smooth adoption of new tools and processes across the legal department.
Create and execute communication plans and user training to inform and support stakeholders of new technology implementations, enhancements, and process changes.
Qualifications
5+ years of experience in legal operations, legal technology with focus on automation and AI, and the use of technology in case management, e-billing and matter management.
Bachelor’s degree (B.A. or B.S.) with a focus in Business preferred.
Strong analytical, problem solving, project management and communication skills.
Ability to work with cross-functional teams, leading large-scale projects/programs, preferably in a Legal department or firm
Strong technical skills; proficient in all Microsoft Office applications
Ability to balance technical and business considerations in the development of AI and automation solutions.
Strong understanding and hands-on experience implementing AI-driven technologies within legal department.
Deep understanding of AI tools used in the legal industry (e.g., AI-powered legal research, document review, risk assessment).
Ability to identify and solve complex problems using technology and automation
Strong interest in innovation and driving continuous improvement in legal through automation and AI.
**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.
Additional Job Description:
Subsidiary:
PayPalTravel Percent:
0-
PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is
$82500 to $187990For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
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