Job Description

To plan, direct and manage the operations of the Education Lending branch. Evaluate pricing and product philosophy, establish communication strategies, and drive education loan growth, member engagement and retention. Implement plans to achieve growth, servicing, and loss mitigation goals and objectives. Adjust strategies to meet changing market and competitive conditions. Evaluate and adjust branch work quality, staff performance, systems, processes, and procedures to meet goals. Serve as primary liaison with Education Lending third party vendors. Serve as subject matter expert regarding branch functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors on Product team. Support executive management in developing and executing strategic plans.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• RippleMatch Recruiting Choice Award
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Expert knowledge of applicable federal and state laws, rules, and regulations (e.g., UDAAP, Fair Credit Reporting Act, Equal Credit Reporting Act, Electronic Fund Transfer Act, NCUA, CFPB, BSA, etc.)
• Expert knowledge of banking/financial industry trends, products, and services
• Expert knowledge of financial institution education lending practices and principles
• Advanced knowledge of data querying, reporting, forecasting, analysis, and operations research, including statistical methods and modeling
• Extensive experience with member/customer service operations to include understanding of effective member/customer service philosophy
• Extensive progressively responsible experience leading and managing a multi-functional operation in a large financial institution, including operational and regulatory risks and controls
• Significant experience in applications/systems analysis, workflow and/or procedural analysis
• Extensive experience in supervising and leading employees
• Expert skill interacting with staff, management, vendors, and members diplomatically and tactfully
• Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Expert skill exercising initiative and using good judgment to make sound decisions
• Expert skill using innovative thinking to solve problems and facilitate the decision-making process
• Expert organizational, planning and time management skills
• Expert skill identifying and analyzing business requirements and recommending solutions
• Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships
• Expert skill in producing desired results and achieving goals and objectives
• Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
• Expert skill developing and implementing programs in a leadership role
• Expert verbal and written communication skills
• Advanced database, word processing, spreadsheet, and presentation software skills
• Bachelor's degree in Finance, Business Administration, or related field or an equivalent combination of education, training, and experience

Desired Qualifications

• Advanced knowledge of NFCU policies, procedures, products, and services
• Master's degree in Finance, Business Administration

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 

• Develop branch strategy, establish priorities, and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives
• Manage and direct operations to ensure targets, service level agreements and corporate objectives are met
• Establish and maintain effective vendor relationships, negotiate contracts, monitor vendor performance, ensure adherence to service level agreements, and identify additional product strategies and opportunities
• Conduct benchmarking and trend analysis to drive continuous improvement and elevate service performance, increase member experience quality, generate revenue, minimize financial risk, and maintain high operational efficiency
• Identify and resolve operational and performance gaps and obstacles; implement changes and improvements
• Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards
• Collaborate with internal business partners to analyze portfolio and implement relevant policies and procedures
• Lead change management efforts, cross-functional initiatives, and department/organization projects
• Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures
• Monitor and analyze changes to applicable federal and state laws, rules, and regulations; develop action plans for implementation/dissemination, and coordinate changes with affected branches/divisions
• Collaborate with other business units and Compliance to assess and support organization risk mitigation needs by developing strategies, tactics, and quality review solutions
• Develop and monitor Annual Financial Plan for education loan products
• Provide forward thinking expertise in current and emerging trends, technologies, and practices
• Manage member experience initiatives and recommend changes to products and features to align with corporate objectives and meet lending goals
• Develop and maintain policies and procedures for the branch
• Oversee when appropriate and/or serve as liaison to internal/external auditors; review and implement recommended/approved procedural changes
• Provide overall leadership to large strategic projects and/or programs; ensure effective management of projects from inception through implementation
• Maintain thorough knowledge of department automated systems, business processes, markets, financial services industry, trends, products, and services
• Prepare reports and make presentations to senior management
• Perform supervisory/managerial responsibilities
  • Ensure adequate/skilled staffing; select employees
  • Establish performance goals and priorities
  • Prepare, conduct, and review performance appraisals
  • Develop, mentor and counsel staff
  • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
  • Ensure section/branch goals and objectives align with division/department strategy
  • Ensure efficiency of operations
  • Leadership Level - Supervise daily activities
• Perform other duties as assigned