Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Global Investigations is seeking a talented, disciplined individual to function as a manager (Priority, Regulatory, Rapid, Response) to a remote team supporting law enforcement subpoena review, outreach, and response. The role provides support to PayPal Holdings, Ltd and its subsidiaries, the Global Investigations (GI) team and other internal and external business partners by supporting strong partnerships with law enforcement.

Job Description:

A key aspect of this role is to support the leadership functions of the Senior Director of the Global Law Enforcement Outreach and Response group within GI. The role requires overseeing the appropriate and accurate response to lawful requests for customer information from law enforcement and government agencies relating to criminal activity globally. The individual must have strong leadership and writing skills, and be able to critically analyze all aspects of subpoena fulfilment functions. The individual will be responsible for interfacing with several internal systems that handle sensitive data. The individual needs to be able to interface with law enforcement as well as key stakeholders regarding data requests.

Time management skills are essential, as tasks will have strict deadlines and the candidate will need to act with urgency on all requests. The individual should also have the ability to analyze data and support regular reporting obligations, working with senior management to report timely and accurate metrics for the group. This role also requires a self-starter with the ability to operate independently and manage multiple competing priorities with difficult deadlines. The candidate must have the ability to think critically and strategically when handling subpoena reviews, seeing beyond the initial facts presented and reviewing information thoroughly and in a highly organized manner to drive the investigation to conclusion. 

• Lead a highly skilled and motivated team by ensuring they are supported throughout the fulfilment process.
• Direct calls with different internal and external groups, including leadership in Global Investigations, PayPal Legal, other leadership groups across the company, law enforcement from federal agencies, and state and federal regulators.
• Encourage accountability and production across the global law enforcement fulfilment team.
• Oversee day to day operational issues arising in the subpoena fulfillment and review functions globally. 
• Provide leadership, lend support to leadership in managing daily team functions, as necessary and delegated by leadership, and frequently coordinate activities of junior team members. 
• Implement quality program and provide guidance to junior team members relating to their case management and daily work in conducting subpoena fulfillment 
• Handle QC/QA review escalations and evaluations. 
• Handle more complex atypical subpoena requests, working with internal stakeholders to identify responsive material.          
• Develop methods and procedures on new assignments and drive special projects.  
• Identify broader policy and product issues where applicable, in the scope of critically analyzing investigative leads and root cause.  
• Display leadership by engaging, partnering with internal stakeholders and external partners in thinking and acting critically to identify opportunities for collaboration, raise awareness of investigative findings, and develop recommendations to mitigate risk. 
• Build and communicate accurate regular reporting metrics. 
• Develop and drive team training initiatives, working with senior management and stakeholders, relating to subpoena fulfillment and other related projects. 
• Key initial point of contact for law enforcement and other government regulatory agencies in respect to properly responding to requests for lawful customer information.   
• Build and maintain effective relationships with internal and external business partners to convey GI’s function strategies and value, as well as being a subject matter expert for subpoena/court order processing. 
• Must have the ability to connect the dots in seemingly disparate matters, coalescing data and leads to provide recommendations regarding further review/escalation to other teams within Global Financial Crimes Compliance 
• As needed, produce high quality detailed document production while ensuring proper service levels and response time for law enforcement requests and other legal processes as directed while managing sensitive or confidential information. 
• Prioritize and manage tasks across a variety of mediums including case intake and completion, law enforcement data request management, email queue, and any assigned escalations. 
• Assist in developing, implementing and executing best practice sharing, tools resources and procedures for global investigations team with a focus on driving operating efficiencies. 
• Assist with responding to internal and external escalations as needed. 
• Use knowledge and work experience in identifying potential proactive leads while reviewing cases from law enforcement. 
• Critically evaluate legal process and escalate, as appropriate, novel issues. Provide suggestions and demonstrate problem solving abilities. 
• Ability to present complex data to groups of all levels, in large and small settings 
• Testify in legal proceedings, as needed, regarding business records subpoenaed by law enforcement. 
• Excellent written and communication skills required. 

• Bachelor’s degree required.
• 8-10 Years experience
• Minimum 5 years of People management experience, preferably in an area that relates to criminal or regulatory law.
• Law degree and bar license in any US state, preferred.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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